Bridget Ortiz
4344 Outlook Vista North Las Vegas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Fountain Worker/Cashier
Luchini Italian Restaurant- MGM
08.2024 - Current
- Managed cash register transactions accurately, maintaining financial integrity within the establishment.
- Increased sales by upselling additional items and promoting seasonal specials.
- Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
- Executed daily opening and closing procedures following established guidelines for maximum efficiency.
- Implemented proper sanitation procedures to ensure compliance with health department regulations.
Fountain Worker
Resorts World Las Vegas
06.2021 - 08.2024
- Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
- Implemented proper sanitation procedures to ensure compliance with health department regulations.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
- Executed daily opening and closing procedures following established guidelines for maximum efficiency.
- Increased sales by upselling additional items and promoting seasonal specials.
Customer Service Representative
Anthem Blue Cross Blue Shield
09.2018 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Las Vegas High School
06.2013
Skills
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Reliability and punctuality
- Proficient in Microsoft and Quickbooks
- Food safety knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Adaptability and Flexibility
Languages
Spanish
Full Professional
Timeline
Fountain Worker/Cashier
Luchini Italian Restaurant- MGM
08.2024 - Current
Fountain Worker
Resorts World Las Vegas
06.2021 - 08.2024
Customer Service Representative
Anthem Blue Cross Blue Shield
09.2018 - 08.2020
High School Diploma -
Las Vegas High School
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