Bridget Ott
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Bar Manager
Home Plate Asylum
7520 W. Donges Bay Road, Mequon, WI
09.2020 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Brickyard Oasis
Brown Deer, WI
07.2020 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Senior Associate, Senior Accreditation Manager
Populous
Kansas City, MO
04.2008 - 03.2020
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as liaison, facilitating communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
No Degree - IT, Writing Code
DevCodeCamp
Milwaukee, WINo Degree - Business Management
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Two Rivers Washington High School
Two River, WI06.2000
Skills
- Supervision
- Excellent Customer Service
- Microsoft Excel
- Staff Management
- Verbal and Written Communication
- Conflict Resolution Techniques
- Administrative Support
- Employee Scheduling
- Personnel Training and Development
- Plan Projects
- Special Assignments
Accomplishments
- Supervised team of 70 -100 staff members.
- Collaborated with team of hundreds in the development of Multiple NFL, NHL, NCAA, etc for major events.
Timeline
Bar Manager
Home Plate Asylum
09.2020 - 06.2023
Bartender
Brickyard Oasis
07.2020 - 11.2020
Senior Associate, Senior Accreditation Manager
Populous
04.2008 - 03.2020
No Degree - IT, Writing Code
DevCodeCamp
No Degree - Business Management
Milwaukee Area Technical College
High School Diploma -
Two Rivers Washington High School