Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bridget Ott

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Bar Manager

Home Plate Asylum
09.2020 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Consulted with managers to organize special events and promotions.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bartender

Brickyard Oasis
07.2020 - 11.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Senior Associate, Senior Accreditation Manager

Populous
04.2008 - 03.2020
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as liaison, facilitating communication between management and associates.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Worked varied hours to meet seasonal and business needs.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Education

No Degree - IT, Writing Code

DevCodeCamp
Milwaukee, WI

No Degree - Business Management

Milwaukee Area Technical College
Milwaukee, WI

High School Diploma -

Two Rivers Washington High School
Two River, WI
06.2000

Skills

  • Supervision
  • Excellent Customer Service
  • Microsoft Excel
  • Staff Management
  • Verbal and Written Communication
  • Conflict Resolution Techniques
  • Administrative Support
  • Employee Scheduling
  • Personnel Training and Development
  • Plan Projects
  • Special Assignments

Accomplishments

  • Supervised team of 70 -100 staff members.
  • Collaborated with team of hundreds in the development of Multiple NFL, NHL, NCAA, etc for major events.

Timeline

Bar Manager

Home Plate Asylum
09.2020 - 06.2023

Bartender

Brickyard Oasis
07.2020 - 11.2020

Senior Associate, Senior Accreditation Manager

Populous
04.2008 - 03.2020

No Degree - IT, Writing Code

DevCodeCamp

No Degree - Business Management

Milwaukee Area Technical College

High School Diploma -

Two Rivers Washington High School

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Bridget Ott