Bridget Pendergraft

Moore Family Clinic

Chiropractic and Natural Medicine Clinic

June 7, 1999 - current

• Oversee all aspects of billing department
• Cover all reception duties as needed
• Train employees in reception and patient satisfaction
• Provide administrative support to all providers
• Submit medical and chiropractic claims to insurance companies including Workman’s Compensation and Automobile Accident Injuries
• Managed staff of up to 5 employees
• Schedule and reschedule patient appointments
• Check patients in and out
• Collect patient and insurance payments
• Apply payments to correct accounts and dates of service
• Adjust patient accounts as needed
• Review CPT and Icd-10 codes and updated lists
• Research and verify insurance policies
• Enter medical coding into Kareo and Tebra software
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Collaborate with medical providers to determine billing
• Complete and necessary insurance claim appeals
• Provide quality control of Explanation of Benefits
• Follow up on delinquent accounts
• Complete all duties remotely while maintaining excellent work ethic and stability
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Collaborated with patients to resolve disputes.
• Audited and corrected billing and posting documents for accuracy.
• Reconciled accounts receivable to general ledger.
• Generated accounts payable reports for management review to aid in financial and business decision making.