Bridget Perrigo
Denver,Colorado
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
National Concierge/Family Support Coordinator
Eating Recovery Center
06.2015 - 03.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Daily coordination of ground and air travel arrangements for patients and family members traveling to ERC facilities around the country.
- Developed relationships with local businesses to secure discounts and special offers for patients & families.
- Facilitated patient check-in and check-out processes to reduce wait times and increase timeliness for treatment team.
- Worked with multiple departments within company to ensure family/patient satisfaction.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to patient/family needs..
- Facilitated and coordinated transportation services for guests.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Offered friendly and efficient service to potential patients, current patients and families. Handled challenging situations with ease.
- Coordinated admissions and discharges with multiple ERC facilities located around the country.
- Maintained accurate and up-to-date records of patient information utilizing Salesforce daily.
- Created and maintained comprehensive database of local attractions and restaurants to ensure visiting families up to date information for entertainment.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized patient & family satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Coordinated transportation arrangements for patients & families, ensuring timely arrivals and departures.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall patient/family satisfaction by consistently exceeding expectations in all aspects of concierge services.
Midwest Regional Sales Manager
Alternative Source Medical, LLC
07.2007 - 11.2014
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Developed and maintained key accounts for sustained revenue growth and customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Education
Bachelor of Arts -
Michigan State University
East Lansing, MISkills
- Office Support
- Discreet confidentiality
- Efficient resourcefulness
- Proactive attitude
- Daily use of Microsoft Outlook & Salesforce
- Exceptional communication
- Effective Decision Making
- Extensive local knowledge
Timeline
National Concierge/Family Support Coordinator
Eating Recovery Center
06.2015 - 03.2024
Midwest Regional Sales Manager
Alternative Source Medical, LLC
07.2007 - 11.2014
Bachelor of Arts -
Michigan State University
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