Steven Pineda
Greenwood,IN
Summary
Highly skilled, analytical, and determined professional. Strong history of successful management of operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience, combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant General Manager of Sales and Service
24 Hour Fitness
12.2020 - 12.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Achieved record breaking sales
Delivery Driver
Amazon
05.2019 - 10.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Warehouse Supervisor
Nova Southeastern University
05.2017 - 01.2019
- Enhanced employee productivity through effective training programs and performance evaluations.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse forklift equipment correctly to move load orders inside and outside of warehouse.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before distributing orders.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Special Services Associate
Nova Southeastern University
08.2013 - 05.2017
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Assisted in receiving, stocking and distribution of ordered materials.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Provided moving assistance to different university departments on and off campus.
- Performed janitorial duties and ground maintenance throughout the university.
Education
High School Diploma -
American Senior High School
Hialeah, FL06.2008
Skills
- Strategic planning skill
- Business Development
- Business operations knowledge
- Workflow Coordination
- Employee Relations
- Employee Scheduling
- Team leadership expertise
- Sales Techniques
- Operations Oversight
- Inventory Control
- Staff Management
- Sales Coaching
- Sales Tracking
- Written Communication
- Active Listening
- Sales Strategies
- Attention to Detail
- Delegation
- Customer Relations
- Effective Communication
- Problem-solving aptitude
- Team Leadership
- Problem-Solving
- Customer Service
Languages
English
Spanish
Timeline
Assistant General Manager of Sales and Service
24 Hour Fitness
12.2020 - 12.2022
Delivery Driver
Amazon
05.2019 - 10.2019
Warehouse Supervisor
Nova Southeastern University
05.2017 - 01.2019
Special Services Associate
Nova Southeastern University
08.2013 - 05.2017
High School Diploma -
American Senior High School
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