Bridget Plummer,RN BSN
5709 Meyer Avenue,New Market, MD
Summary
Diligent Nursing professional with demonstrated background of success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of Maryland. Dynamic Nurse Executive bringing over 30 years treating patients and coordinating care with other healthcare staff. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Expert multi-tasking capable of prioritizing clinical and operational tasks in fast-paced emergency medicine settings. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Overview
40
40
years of professional experience
Work History
Vice President of Operations
CRH Healthcare
02.2022 - Current
- Lead transition from Adventist Health Urgent Care to CRH with oversight of crucial conversations and negotiations of staffing, supply chain and implementation / adaptation of new policy and procedures.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers and Occupational Health clients.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased profitability with cost control measures and revenue generation initiatives.
- Championed quality improvement and compliance by regulatory bodies individualized by each region.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques utilizing Just Culture and mentorship of Directors and others in the leadership team.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Managed cross-functional teams to ensure seamless collaboration for optimal education base for medical staff and clinical support staff along with business outcomes.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Spearheaded management initiatives, fostering a culture of adaptability and innovation within the organization.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
Director of Urgent Care Operations
Adventist Health Care
02.2020 - Current
- Direct four Urgent Care (UC) centers throughout Montgomery County, Maryland, managing over 70 employees with over 65,000 visits in 2020
- Oversight of UC budgets, Covid testing, Covid vaccines, and 300 Occupational Health clinics
- Coordinate care with more than 300 Primary Care offices (CIN)
- Instituted new orientation process for employees in roles to include MDs, PAs, NPs, RNs, LPNs, MAs and PRCs
- Initiated pre-op work-up care with hospitals and free-standing surgical centers during Covid and beyond, and developed a system for immigration physicals at two UC centers
- Developed initiative with Montgomery County Fire and Rescue regarding new Alternative Destination Program for transfers to UCs
Nurse Executive/ Clinical Solution Specialist
Nihon Kohden America, Inc
06.2017 - 02.2020
- Regional Nurse Executive for Northeast and Atlantic Territory
- Assists with hospital Executive Teams working hand-in-hand with hospitals to implement best practices throughout the institutions with solutions, implementation of monitoring, restructuring and redesign of patient populations and workflows
- Assisting with alarm management and fatigue issues and patient satisfaction challenges
- Nurse Executives employee a collaborative approach to co-create customized solutions that work for your hospital and deliver quality clinical and financial outcomes
Director of Emergency Department
Holy Cross Germantown Hospital
01.2014 - 01.2017
- Director of Emergency Department and Observation Unit
- Behavior Health Unit, Transport Team
- Interim Director of Mother Baby
- Interim Director of OR
- Interim Director of ICU and Telemetry
- Interim Dual Responsibility of CNO vacant position
- Assisted with the design and building of a new hospital and built the ED, Behavior Health Unit, Observation Unit from the ground up
- Organized and establishing staffing models with oversight of over 170 staff members, supplies and pathways
- Established and maintained budgets as well as worked as a nurse within the ED when needed
- Establish policies and procedures for the new hospital
- Active member with Region V as well as MIEMSS and Behavior Health Consortium
- Established a new Base Station with the State of Maryland
- Actively involved with Montgomery Police Department and established protocols for patients brought for emergency services
- Worked with States Attorney , MCPD, to participate in SAFE and SANE programs for the community as well as Community speaking on Drug Addictions
Patient Care Specialist (PCS)
Holy Cross Hospital
01.2013 - 01.2014
- For a busy Emergency Department seeing approximately 95,000 patients a year
- Preceptor for novice nurses as well as a resource nurse for staff
- Worked as a Charge Nurse when needed and was involved in several committees throughout the hospital
- Also involved in the set up of the new Holy Cross Germantown Hospital Emergency Department
Operations Manager, Manager
Shady Grove Adventist Healthcare
01.2011 - 01.2013
- 21 staff of Nurses and RT's with specialty in invasive procedures for a unit with over 4,000 procedures yearly
- Coordinates care between units of acutely ill patients as well as elective procedures
- I was Responsible for the budgeting of manpower and supplies within the department
- I also assisted with the coordination of research within the lab
- Work as a liaison for physicians, patient and family members
Forensic Nurse Examiner
Frederick Memorial Healthcare
01.2011 - 01.2012
- Work as a SAFE (Sexual Assault Forensic Nurse) for evidence collection for rape victims and child sexual assault cases
- Work in conjunction with Heartly House for Women, Child Advocacy Center, State and local police departments as well as District Attorney's as an expert witness
Emergency Room Staff Nurse
Frederick Memorial Healthcare
01.2009 - 01.2011
- Staff nursing duties in the Emergency Room include a variety scope of nursing practice
- Critical care of patients presenting with cardiac and stroke patients, general medical illnesses as well as working in a psychiatric unit within the emergency room
- Other responsibilities include orthopedic, gynecological, obstetrical emergencies as well as trauma patients
- I have been utilized as a preceptor for new nurses as well as nursing students
Clinical Manager
Frederick Memorial Healthcare
01.2006 - 01.2009
- Responsibilities include Clinical Management of a new Cardiac Catheterization Department which included the development of a new department and assisted in building a CPORT program with the MHCC
- Actively worked in CCL as circulating nurse, scrub assistant and monitor tech
- Developed charge master for department, capital budget, and other managerial responsibilities
- Formed education program for nurses in Emergency Room and ICU for implementation of new interventional cardiology program
- Managed Echo Lab and Vascular Lab main campus as well as off site facilities
- ICAEL and ICAVL accreditation process developed
- Oversight of the EKG lab with stress and holter capabilities as well as management of Radiology Nurses
Supervisor
Holy Cross Hospital
01.2000 - 01.2006
- For cardiac catheterization lab, cardiac echo, and EKGResponsibilities include management of a $6 million budget, coordination at Holy Cross Hospital of the research undertaken by Johns Hopkins University for evaluating the safety of primary coronary angioplasty without open heart back-up, serving as administrator for code red in critical care areas, and training all new staff in the catheterization laboratory
Scrub nurse
Washington Adventist Hospital
01.1998 - 01.2000
- Assisted in interventional and diagnostic cardiac procedures
- Served as team leader and was a member of the on-call team
Registered Nurse
Ruby Memorial/West Virginia University Hospital, Morgantown
01.1996 - 01.1998
- Performed all nursing-related functions in a high intensity unit and step-sown unit for post-cardiac and post-thoracic surgical patients
Cardiovascular technician
Washington Adventist Hospital, Ambulatory Cardiac Catheterization Laboratory
01.1991 - 01.1998
- CVT Tech for diagnostic catheterizations and angioplasties
- Included pre and post care of procedures
- Scrub, Monitor and Circulated all types of cardiac procedures
Cardiovascular technician
Memorial Hospital and Medical Center
01.1995 - 01.1997
- Responsibility for EKGs and holter monitors
Cardiovascular technician
Laurel Regional Hospital
01.1994 - 01.1995
- Responsible for coordinating the care in the cardiac catheterization lab
Cardiovascular technician
Harbor Hospital Center
01.1991 - 01.1994
- Gained experience with diagnostic catheterizations, electrophysiology studies tilt table tests, and bronchoscopies
Washington, Cardiovascular technician
Georgetown University Hospital
01.1986 - 01.1988
- Gained experience with angioplasty, electrophysiology studies, permanent pacemaker insertion and maintenance, valvuloplasty, and diagnostic catheterization
Cardiovascular technician
Sacred Heart Hospital
01.1985 - 01.1986
- Assisted in opening the first catheterization laboratory at the hospital
- Focused on non-invasive cardiac procedures including stress testing, holter monitors, and EKG
Education
Accelerated Nursing RN To BSN -
College of Notre Dame of Maryland
Baltimore, MD2011
Associate of Arts -
Allegany College of Maryland
Cumberland, MD1996
Skills
- Staff leadership
- Utilization review
- Case management
- Staff assignments
- Quality assurance
- Strong clinical judgment
- Regulatory filings and compliance
- Care coordination
- Patient education and advocacy
- Issues resolution
- Incidents management
Timeline
Vice President of Operations
CRH Healthcare
02.2022 - Current
Director of Urgent Care Operations
Adventist Health Care
02.2020 - Current
Nurse Executive/ Clinical Solution Specialist
Nihon Kohden America, Inc
06.2017 - 02.2020
Director of Emergency Department
Holy Cross Germantown Hospital
01.2014 - 01.2017
Patient Care Specialist (PCS)
Holy Cross Hospital
01.2013 - 01.2014
Operations Manager, Manager
Shady Grove Adventist Healthcare
01.2011 - 01.2013
Forensic Nurse Examiner
Frederick Memorial Healthcare
01.2011 - 01.2012
Emergency Room Staff Nurse
Frederick Memorial Healthcare
01.2009 - 01.2011
Clinical Manager
Frederick Memorial Healthcare
01.2006 - 01.2009
Supervisor
Holy Cross Hospital
01.2000 - 01.2006
Scrub nurse
Washington Adventist Hospital
01.1998 - 01.2000
Registered Nurse
Ruby Memorial/West Virginia University Hospital, Morgantown
01.1996 - 01.1998
Cardiovascular technician
Memorial Hospital and Medical Center
01.1995 - 01.1997
Cardiovascular technician
Laurel Regional Hospital
01.1994 - 01.1995
Cardiovascular technician
Washington Adventist Hospital, Ambulatory Cardiac Catheterization Laboratory
01.1991 - 01.1998
Cardiovascular technician
Harbor Hospital Center
01.1991 - 01.1994
Washington, Cardiovascular technician
Georgetown University Hospital
01.1986 - 01.1988
Cardiovascular technician
Sacred Heart Hospital
01.1985 - 01.1986
Accelerated Nursing RN To BSN -
College of Notre Dame of Maryland
Associate of Arts -
Allegany College of Maryland
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