Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Potter

Rochester,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

Multi Unit General Manager

Pilot Travel Centers
06.2014 - 03.2024
  • Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Mentored new managers to support their professional growth within the company structure.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
  • Managed processes to minimize waste and maintain optimal stock levels at each location.
  • Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
  • Reduced expenses and increased profits by optimizing resource allocation across multiple units.
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
  • Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
  • Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
  • Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
  • Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
  • Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
  • Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
  • Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales

Closeout Vendors
06.2001 - 05.2014
  • Wrote sales slips and sales contracts.
  • Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
  • Used key sales tactics to grow membership sales.
  • Surpassed monthly sales goals through innovative sales techniques.
  • Helped sales team complete sales and finalize process.
  • Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
  • Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Drove sales by developing multi-million dollar contract sales.

Operations Manager

Lowes Home Improvment
02.1993 - 05.2001
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.

Machinist Repairman Third Class

United States Navy
07.1988 - 02.1993
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Operated drill presses, lathes and milling machines to produce required parts.
  • Manually set up machinery, lathes, and grinders.
  • Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
  • Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Adjusted machine settings to reduce waste and improve efficiency.
  • Adjusted machines to increase productivity for runs.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
  • Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
  • Achieved tight tolerances by carefully calibrating machines before beginning each job.

Education

High School Diploma -

Morton Senior High School
Hammond, IN
06.1988

Skills

  • Training and mentoring
  • Operations Management
  • Sales Growth
  • Staff Development
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Customer Relationship Management

Timeline

Multi Unit General Manager

Pilot Travel Centers
06.2014 - 03.2024

Sales

Closeout Vendors
06.2001 - 05.2014

Operations Manager

Lowes Home Improvment
02.1993 - 05.2001

Machinist Repairman Third Class

United States Navy
07.1988 - 02.1993

High School Diploma -

Morton Senior High School

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Bridget Potter