Bridget Potter
Rochester,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
Multi Unit General Manager
Pilot Travel Centers
Plymouth, IN And Rochester, IN
06.2014 - 03.2024
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Mentored new managers to support their professional growth within the company structure.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Managed processes to minimize waste and maintain optimal stock levels at each location.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
- Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales
Closeout Vendors
Chicago, IL
06.2001 - 05.2014
- Wrote sales slips and sales contracts.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Used key sales tactics to grow membership sales.
- Surpassed monthly sales goals through innovative sales techniques.
- Helped sales team complete sales and finalize process.
- Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Utilized persuasive sales techniques to convert leads into sales.
- Drove sales by developing multi-million dollar contract sales.
Operations Manager
Lowes Home Improvment
Jacksonville, NC
02.1993 - 05.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
Machinist Repairman Third Class
United States Navy
Camp Lejeune, Jacksonville, NC
07.1988 - 02.1993
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Adjusted machines to increase productivity for runs.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
Education
High School Diploma -
Morton Senior High School
Hammond, IN06.1988
Skills
- Training and mentoring
- Operations Management
- Sales Growth
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
Timeline
Multi Unit General Manager
Pilot Travel Centers
06.2014 - 03.2024
Sales
Closeout Vendors
06.2001 - 05.2014
Operations Manager
Lowes Home Improvment
02.1993 - 05.2001
Machinist Repairman Third Class
United States Navy
07.1988 - 02.1993
High School Diploma -
Morton Senior High School