Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Shop Manager/ Body Piercer
Iron Horse Tattoo
Williamstown, NJ
03.2020 - 08.2025
Managed daily shop operations and maintained a clean, organized environment.
Implemented health and safety protocols to ensure a safe shopping environment.
Collaborated with team members to support promotional events and activities.
Processed transactions accurately using point-of-sale systems.
Trained new staff on shop policies and customer service practices.
Resolved customer complaints promptly and professionally.
Responded to customer inquiries in a timely manner.
Conducted regular stock takes to ensure accurate inventory records.
Ensured compliance with all relevant health, safety and security regulations.
Answered incoming questions via phone, email and social media to design and schedule potential artwork.
Created promotional campaigns to drive footfall into the store.
Oversaw shop layout and merchandise display, enhancing shopping experience.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Purchasing Agent
Avalon Flooring
Cherry Hill, New Jersey
01.2014 - 05.2020
Negotiated pricing and terms with suppliers to secure favorable agreements.
Managed purchase orders and tracked inventory levels for timely deliveries.
Developed and maintained relationships with key suppliers for improved services.
Assisted in resolving supplier issues and coordinating logistics for shipments.
Prepared purchase orders and sent to distributors and suppliers.
Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
Worked closely with accounting department to resolve any billing issues with vendors.
Verified warehouse received accurate and timely inventory by regularly consulting database.
Performed regular price comparisons between different suppliers for similar items.
Contacted vendors to determine order status and communicate discrepancies with shipments.