Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Bridget Proffitt

Bridget Proffitt

Financial Administrative Assistant
Dalton,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

25
25
years of professional experience

Work History

Administration Assistant

Carnes and Company
Dalton
12.2024 - Current
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Scheduled appointments for department personnel as needed.
  • Managed daily calendars for multiple staff members.
  • Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Organized both physical and digital files for tax return preparation.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Prepared and processed payroll.
  • Documented transaction details to track and manage financial data.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Treatment Plan Patient Coordinator

Mountain Periodontics
04.2022 - Current
  • Worked with patients to schedule tests and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

Blue of TN With Sanitas

Blue Cross And Blue Shield
Chattanooga , Tn
07.2023 - 11.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.

Ministry Assistant

First Baptist Church McCaysville
09.2015 - 03.2022
  • Facilitated religious classes and forums.
  • Educated members of congregation on religious beliefs and practices.
  • Assisted with organizing religious activities and services.
  • Participated in various outreach programs.
  • Maintained religious records and documents.
  • Facilitated worship services, encouraging participation from congregation.
  • Prepared and distributed religious materials.
  • Supported religious leaders in performing various duties.
  • Participated in religious ceremonies and events.

Medical Receptionist

Appalachian Physicians Group
05.2014 - 08.2015
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed patient referrals to other medical specialists.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Helped patients complete necessary medical forms and documentation.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Surgery Coordinator

Galen Medical Group
11.2011 - 12.2013
  • My work experience has been rooted in administration
  • I started my career in the banking sector and trained in customer service and later worked as a corporate bank teller, transacting with the Bank’s corporate clients
  • I then moved to a large retail corporate and worked as a distributor in the buying group
  • I monitored sales and made distribution adjustments based on sales performance
  • I am well versed in Microsoft Office programs as well as MAC applications
  • I have worked as The Executive Personal
  • Assistant for the CEO of a very large Property
  • Conglomerate in South Africa as well as various medical facilities, banking institutions and currently as the church secretary
  • My duties include producing a monthly church news publication, a weekly bulletin, in house publications, updating the church data base, and various office related functions.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Checked patients in and out and collected payments.
  • Coordinated with facilities to set up surgeries for Number Surgeon type.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Education

Diploma - Conveyancing Paralegal

Iqqwetha Training Academy
Cape Town, South Africa, South Africa
2009

HIGH SCHOOL DIPLOMA -

Sans Souci Girls High School
Newlands, Cape Town South Africa, South Africa
1986

Some College (No Degree) - Bookkeeping

Intuit
Dalton, GA

Skills

  • Explaining Patient Benefits
  • Patient Rapport
  • Critical Thinking Skills
  • Patient Data Management Systems
  • Educate Patients
  • Appointment Confirmation
  • Multitasking Abilities
  • Organization and Time Management
  • Verbal and Written Communication
  • Administrative Supervision
  • Punctual and Hardworking
  • Customer Service
  • Scheduling
  • Attention to Detail
  • Medical History Documentation
  • Payment Calculation
  • Reminder Calls
  • Prescriptions Management
  • Patient Registration
  • Payment Plan Options
  • Documentation
  • Health Information Access Management
  • Organizational Skills
  • Payment Arrangements and Negotiation
  • Outbound Calling
  • Treatment Plan Assistance
  • Coordinate Referrals
  • Insurance Practices
  • Counseling and Guidance
  • Educational Materials
  • Professional Relationships
  • Data entry
  • Payroll administration
  • File management
  • Appointment scheduling
  • Attention to detail
  • Time management
  • Microsoft Office
  • Communication skills
  • Problem solving
  • Interpersonal skills
  • Office administration
  • Document control
  • Insurance eligibility verifications
  • Records administration
  • Administrative procedures
  • Database administration
  • Highly organized
  • Documentation and reporting
  • Teamwork and collaboration
  • Microsoft PowerPoint
  • Sage 50 US
  • Critical thinking
  • Document and file management
  • Minute taking

Timeline

Administration Assistant

Carnes and Company
12.2024 - Current

Blue of TN With Sanitas

Blue Cross And Blue Shield
07.2023 - 11.2024

Treatment Plan Patient Coordinator

Mountain Periodontics
04.2022 - Current

Ministry Assistant

First Baptist Church McCaysville
09.2015 - 03.2022

Medical Receptionist

Appalachian Physicians Group
05.2014 - 08.2015

Surgery Coordinator

Galen Medical Group
11.2011 - 12.2013

Diploma - Conveyancing Paralegal

Iqqwetha Training Academy

HIGH SCHOOL DIPLOMA -

Sans Souci Girls High School

Some College (No Degree) - Bookkeeping

Intuit

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Bridget ProffittFinancial Administrative Assistant