Bridget Rabel
Howell,MI
Summary
Top-producing, multi award-winning and accomplished professional with verifiable success in relationship building, negotiating, analytics, achieving maximum sales volume, penetrating new markets, capturing market share, and accelerating revenue growth. Armed with over twenty years of progressive experience in marketing, purchasing, communication, sales, negotiating and customer service in highly competitive segment of the advertising and media industries.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service Representative
Trusted Heating & Cooling Solutions
07.2023 - 03.2024
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
Deputy Clerk - Criminal
53rd District Court
05.2022 - 07.2023
- Opened/closed criminal case files, process bonds, ensure fingerprints are in file and obtaining driving or criminal record as necessary
- Reviewed legal documents and others for timeliness, completeness and compliance with court rules
- Sends notices, prepares bench warrants, and suspends driver's licenses as authorized
- Reviews court files to determine readiness for hearings, trials, default judgments, dismissals and other court proceeding; assisted Judge and Judicial staff
- LEIN certified
- Provided counter and telephone assistance to attorneys and public
- Improved communication between Court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to public, answering inquiries and directing individuals to appropriate resources.
Senior Media Buyer/Contract Management
Retail Print Media
09.2018 - 03.2022
- Execute, manage, and optimize print media campaigns and programs for agency clients while meeting or surpassing client performance expectations
- Offer consultative support to agency teams implementing innovative solutions
- Identify reporting and data discrepancies and support process for quality assurance
- Interpret data sets and produce data cuts for optimization towards campaign goals
- Negotiate $900K-$1.5M contracts annually with $200k+ in savings
- Create post campaign summaries
- Participate in regular knowledge share sessions to share and learn new products and solutions
- Involvement in committed programs from inception to execution process
- Increased client satisfaction by negotiating favorable advertising rates and placements.
- Leveraged extensive knowledge of traditional and digital media channels to identify new opportunities for clients'' brands.
- Collaborated with upper management, clients and other personnel regarding media plans and campaigns.
- Negotiated added-value opportunities such as sponsorships and promotions on behalf of clients, increasing overall campaign value without additional spend.
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
Senior Media Buyer
Valassis Sales & Marketing
08.2006 - 01.2018
- Planning, buying and negotiating print media rates and mitigate cost increases on behalf of multiple advertising clients in order to achieve target profit goals
- Build and maintain positive working relationships with both internal and external customers by understanding and working within customer parameters but also acting with the best overall interest of the company
- Manage multiple projects by consistently meeting and exceeding negotiation cost goals and client deadlines
- Analyze client goals and newspaper historical rates, earned rates and target rate in order to effectively develop a strategic plan for each newspaper to deliver the best results
- Resolved billing discrepancies and performed account reconciliation to reduce errors by 20% and guarantee accuracy of invoices to vendors/clients
- Managed a diverse portfolio of products, ensuring timely delivery and quality control.
- Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
- Excellent communication skills, both verbal and written.
Senior Accounts Payable Specialist
Corpay Solutions
08.1991 - 06.2006
- Accounts Payable Specialist for Knight Ridder Media account
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and computers
- Audit and reconcile discrepancies in ledgers
- Performed general office duties
- Reviewed and paid invoices according to established procedures.
- Conducted thorough audits of expense reports, identifying opportunities for cost savings within organization.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Reviewed and submitted purchase orders for equipment, supplies and professional services.
- Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
Education
Associate of Science - Marketing
Eastern Gateway Community College
Steubenville, OHSkills
- FieldEdge and Sera Dispatch software
- Time Management
- Media Planning
- Company liaison
- Account development
- Contract negotiation expertise
- Client Communication
- Excellent verbal and written communication
- Mentoring and Coaching
Certification
- LEIN Certified Deputy Clerk, 53rd District Court Criminal - May 2022-July 2023
Timeline
Dispatcher/Customer Service Representative
Trusted Heating & Cooling Solutions
07.2023 - 03.2024
Deputy Clerk - Criminal
53rd District Court
05.2022 - 07.2023
Senior Media Buyer/Contract Management
Retail Print Media
09.2018 - 03.2022
Senior Media Buyer
Valassis Sales & Marketing
08.2006 - 01.2018
Senior Accounts Payable Specialist
Corpay Solutions
08.1991 - 06.2006
Associate of Science - Marketing
Eastern Gateway Community College
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