Bridget Ramsey
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Manger, Base Support Branch, MSgt
Office of the Command Surgeon, Headquarters Pacific Air Forces
Joint Base Pearl Harbor-Hickam, USA
01.2023 - 10.2023
- Served in the line of succession for the Medical Readiness Division in the absence of the Branch Chief, attended senior leadership meetings and briefings, and provided executive staff with information regarding training and exercises via classified and unclassified computer networks, essential to the organization’s operations.
- Provided functional guidance and administrative support to nine military clinics and hospital facilities, two regions, and one Aeromedical Evacuation Organization; engages with multinational military partners.
- Developed medical plans and policies; implemented guidance, and monitored readiness preparedness for 1K medics.
- Created 1K force flow medical requirements; deployed, and redeployed forces within Pacific Air Forces (PACAF).
- Coordinated 12 annual PACAF field training exercises, and serves as the Surgeon General liaison for all medical readiness issues.
- Managed 2.3K mission training requirements, $167M in response equipment, and 4K personnel.
- Served as the adept medical readiness functional manager and staff advisor regarding base support operations in the Pacific area of responsibility.
- Consistently measures and quantifies the command’s training, exercises, and global health engagements to deliberately define and manage operational outcomes.
- Executes spending plans, goals, and performance metrics to support the lines of effort across the United States Air Force in a customer service-oriented approach.
- Conducted monthly leadership briefings on readiness plans, contingencies, and wartime operations.
- Created strategic plans and gathered input from a diverse range of stakeholders, including federal, state, local governments, and nonprofit partners, to improve mutual programs.
- Provided clear, effective communication and advice to high-ranking officers, along with external stakeholders, concerning deliberate and crisis response notifications.
- Performed duties that facilitate robust communication with internal operations staff and correspond with the operational staff of other military agencies.
- Provided policy and doctrine guidance to internal and external stakeholders; enforced Air Force Instructions and regulations.
Manager, Air Medical Evacuation and Medical Readiness Training and Exercises, TSgt
Command Surgeon, Headquarters Air Mobility Command (AMC)
Scott Air Force Base, USA
12.2020 - 01.2023
- Senior Enlisted Advisor for Aeromedical and Medical Readiness Training and Exercises.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw 63 Unit Type Codes and 44K personnel, while advocating for policy development and updates for 11 Medical Groups.
- Managed a $480K Readiness Training Oversight Committee budget, and monitored 6 lines of accounting.
- Trained employees on additional job positions to maintain coverage of roles.
- Launched Tactical Combat Casualty Care and Aeromedical Evacuation and Patient Staging: mobile courses; recouped 206 training slots and reduced 924 travel days, saving the AMC Surgeon General $1.8M.
- Developed, tracked, and updated an exercise plan and calendar, ensuring support for the Major Command's overall mission, goals, and objectives.
- Performed research and analysis of unit training and readiness status.
- Lead Surgeon General, Medical Planner for AMC's premier exercise, Mobility Guardian.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Surgeon General Afghanistan Noncombatant Evacuation Operations liaison; managed 10 personnel and evacuated 124K from the area of responsibility (AOR).
- Coordinated and made travel arrangements for assigned personnel using the Defense Travel System (DTS).
Supervisor, Medical Operations and Plans, TSgt
Air Combat Command (ACC)
Joint Base Langley-Eustis, USA
05.2018 - 11.2020
- Served as the Primary Unit Deployment Manager for 900 Medical Group personnel, in relation to all unit readiness level activities in deployments, Chemical, Biological, Radiological, and Nuclear (CBRN) development, and incident management.
- Conducted formal and informal on-the-job training.
- Oversaw the approval of Mission Essential Task Lists (METL), and ensured adjustments were made as a result of mission changes and/or annual command training and readiness assessments.
- Performed and coordinated unit readiness analysis, wide readiness training analysis on: level of efficiency, effectiveness to operate, compliance with regulatory procedures for incident management in activation and mobilization of resources, ongoing emergency, command operations, and hazard response in collaboration with base, local, and community partners.
- Strategically programmed Hurricane Michael's medical response in the recovery of Tyndall Air Force Base by deploying thirty-one medics and $210K of equipment, restoring care for 9K military members and beneficiaries.
- Drafted pre-deployment training plans, and other associated documents, or briefings for unit leadership.
- Responsible for tracking and evaluating the Medical Contingency Response Plan in response to the facility's operational ability in response to incidents.
- Maintained positive working relationship with fellow staff and management.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Supervisor, Uniform Business Office, SSgt
10th Medical Group, United States Air Force Academy
Colorado Springs, USA
07.2011 - 08.2015
- Trained and applied Continuous Process Improvement, collected $785K, and increased Medical Group collections by 35%. Efforts helped the DoD sustain key controls to focus on analyzing financial data and controlling documentation.
- Contract Officer Representative (COR): The Third-Party Collections Program, a $1.2M organization, conducted quarterly training for 34 clinics, resulting in the recoup of $685K for critical facility equipment.
- Served as the unit-trained administrator for the Government Purchase Card (GPC) utilization, ensuring 100% accountability during audits.
- Monitored the contractor’s performance and any other terms or conditions of the contract.
- Coordinated with the Air Force Medical Operations Agency to tackle a tri-annual review of 284 contracts valued at $18M, which earned the United States Air Force $2.8M.
- Reviewed and analyzed budget audits and investigation reports relative to DoD Component financial improvement plans.
- Submitted changes and/or corrective actions, as required, to key leaders and DoD components.
- Developed, updated, and maintained a financial plan for monitoring expenditures and sources of funds to ensure that funds are available for personnel, training, and equipment.
- Managed resources needed to perform crucial patient care.
- Improved, integrated, and standardized clinical and business workflow processes.
- Recorded lessons learned; streamlines administrative capability and identifies areas of improvement
Health Care Management Journeyman, SrA
14th Medical Group, Columbus Air Force Base
Columbus, USA
07.2006 - 07.2011
- Facilitated the audit and transfer of 15,000 beneficiaries, and recouped $355,000 in third-party collections; the section received an 'Outstanding' rating on the evaluation.
- Corrected 165 erroneous TRICARE claims, saving military members and beneficiaries $85K.
- Reviewed and delivered over 1,000 disclosures and 87 geographically separated unit medical records.
- Maintained and kept patient information confidential.
- Prepared medical files, faxed, scanned, filed, and mailed patient documentation.
- Conducted scheduling, reminders, and rescheduling of patient phone calls.
- Communicated with patients with compassion while keeping medical information private.
Education
Health Service Management -
Community College of the Air Force (CCAF)
01.2019
Skills
- Leadership
- Healthcare Administration
- Medical Planning for Contingency and Humanitarian Relief Operations
- Strategic Planning and Transformation
- Global Healthcare Engagement
- Executive consulting
- Human Resources Management
- Operations Management
- Program Analysis and Management
- Coaching and mentorship
- Time management
- Decision-making
- Customer service
- Inventory management
- Documentation and reporting
Professional References
- Raelynn Bates, 618-363-2504
- Scott Piper, 316-990-6631
- Susan Moran, 843-814-7302
Clearance Level
Top Secret Special Compartmentalized Information Clearance
Military Awards
- Air Mobility Non-Commissioned Officer of the Year (2021)
- Air Force Association Theodore Von Karman Team of the Year (2021)
- Chief Master Sergeant Etchberger Award (2021)
Personal Information
Citizenship: U.S. Citizen
Timeline
Manger, Base Support Branch, MSgt
Office of the Command Surgeon, Headquarters Pacific Air Forces
01.2023 - 10.2023
Manager, Air Medical Evacuation and Medical Readiness Training and Exercises, TSgt
Command Surgeon, Headquarters Air Mobility Command (AMC)
12.2020 - 01.2023
Supervisor, Medical Operations and Plans, TSgt
Air Combat Command (ACC)
05.2018 - 11.2020
Supervisor, Uniform Business Office, SSgt
10th Medical Group, United States Air Force Academy
07.2011 - 08.2015
Health Care Management Journeyman, SrA
14th Medical Group, Columbus Air Force Base
07.2006 - 07.2011
Health Service Management -
Community College of the Air Force (CCAF)
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