Bridget Robinson
Opelika,AL
Summary
Dynamic professional with a proven track record in manufacturing and customer service, notably at Kia Manufacturer of Georgia. Excelled in production line efficiency and demonstrated exceptional problem-solving skills. Enhanced customer loyalty through empathetic service and maintained high standards of cleanliness, contributing to a positive work environment. Skilled in using precision hand tools and managing high-volume calls with a professional demeanor.
Overview
17
17
years of professional experience
Work History
General Assembler
Kia Manufacturer of Georgia
05.2018 - 08.2024
- Hook-up the a/c hose and place vehicle identification labels onto each vehicle.
- Placed variety of engine covers onto the engines of each vehicle.
- Added washer fluid and removed plastic coverings from each vehicle
- Added fuel to each vehicle
- Removed brake and coolant hose frome each vehicle and placed emissions label on each vehicle.
- Checked the quality of each vehicle
Switchboard Operator
Auburn University
12.2011 - 05.2018
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Janitor
Top Notch Cleaners
05.2015 - 07.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Customer Service Representative
InterCall/West Corporation
11.2007 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Opelika High School
Opelika, AL05-1995
Skills
- Assembly and production
- Call center experience
- Professional telephone demeanor
- Operating switchboards
- Cleaning and sanitizing
Timeline
General Assembler
Kia Manufacturer of Georgia
05.2018 - 08.2024
Janitor
Top Notch Cleaners
05.2015 - 07.2017
Switchboard Operator
Auburn University
12.2011 - 05.2018
Customer Service Representative
InterCall/West Corporation
11.2007 - 11.2011
High School Diploma -
Opelika High School
Similar Profiles
Vanescia FloydVanescia Floyd
General Assembly Team Leader at KIA Manufacturer Of GeorgiaGeneral Assembly Team Leader at KIA Manufacturer Of Georgia
Jason GeorgescuJason Georgescu
Sales Consultant at Kia Mall of GeorgiaSales Consultant at Kia Mall of Georgia
Javair DerisoJavair Deriso
Production Team Member at Kia GeorgiaProduction Team Member at Kia Georgia
Morgan RussoMorgan Russo
Server/Bartender/Beverage Cart Attendant at Saugahatchee Country ClubServer/Bartender/Beverage Cart Attendant at Saugahatchee Country Club
Carol bornCarol born
Retail Sales Associate at VansRetail Sales Associate at Vans