Bridget Rogers
Raleigh,North Carolina
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
North Carolina Board Of Law Examiners
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained applicants files for BAR exam preparation .
- Delivered excellent customer service through prompt responses to applicants.
Personal Injury Call Center
Raleigh Law Firm
08.2022 - 11.2023
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed case files and reported case progress to clients.
- Revised and finalized letters, briefs and memos.
- Maintained relationships with clients and found new ones by identifying needs and offering appropriate services.
Remote Call Center Representative (contract)
North Carolina Dept Of Public Safety
01.2020 - 02.2022
- Communicated with supervisor regarding issues related to case management, resourcing, and development of new resources.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness due to COVID.
- Maintained detailed records of assigned cases.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Coordinated with different service providers to meet clients' individual needs.
Client Intake/Criminal Intake (contract)
Durham County Department Of Social Services
08.2019 - 12.2019
- Input data and completed placement paperwork.
- Explained eligibility requirements, application details, and applicants' legal rights during intake assessment.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Receptionist/Legal Assistant (contract)
Durham County Government
08.2018 - 07.2019
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Interviewed and prepared intake sheets for clients.
- Scheduled appointments, court appearances and depositions for busy county office.
Receptionist Administrator
Medfusion
03.2016 - 07.2017
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed office activities by maintaining communication between clients, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Customer Service Agent/Chat Agent
Humana
01.2013 - 01.2015
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
- Checked documentation for accuracy and validity on updated systems.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Bayley Ellard Catholic High School
06.1993
Skills
- Microsoft Office
- Salesforce
- Teams
- Needles
- Lead Docket
- Excellent Communication
- Flexible and Adaptable
- Multitasking and Prioritization
- Information Security
- Appointment Scheduling
- Customer Service
- Critical Thinking
- Social Services
- Affordable housing
- Documentation Management
Timeline
Administrative Assistant
North Carolina Board Of Law Examiners
01.2024 - Current
Personal Injury Call Center
Raleigh Law Firm
08.2022 - 11.2023
Remote Call Center Representative (contract)
North Carolina Dept Of Public Safety
01.2020 - 02.2022
Client Intake/Criminal Intake (contract)
Durham County Department Of Social Services
08.2019 - 12.2019
Receptionist/Legal Assistant (contract)
Durham County Government
08.2018 - 07.2019
Receptionist Administrator
Medfusion
03.2016 - 07.2017
Customer Service Agent/Chat Agent
Humana
01.2013 - 01.2015
High School Diploma -
Bayley Ellard Catholic High School
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