Summary
Overview
Work History
Education
Skills
Timeline
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BRIDGET ROLFES

Charleston,TN

Summary

Senior Human Resources professional with 20+ years of experience in recruitment, retention, succession planning, leadership development, conflict resolution, change management, labor relations, and benefits administration. Collaborated with senior management on strategic planning to support corporate goals. Possesses broad knowledge of human resources across various sectors, including Fortune 500 companies with a large number of exempt/non-exempt employees. Successfully implemented cost containment strategies resulting in significant savings. Skilled in talent acquisition, retention, and succession planning. Proficient in labor and employment law, including conducting complaint investigations to prevent legal action. Detail-oriented investigator with strong leadership skills and a background in security management. Offers exceptional communication skills and a network of community resources. Well-versed in providing assistance to law enforcement in cases.

Overview

14
14
years of professional experience

Work History

Senior Human Resources Investigator

Amazon
04.2022 - Current
  • Carefully documented statements, observations, and evidentiary materials.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
  • Facilitated training sessions for junior investigators, elevating overall departmental skill levels and investigative techniques.
  • Reduced case resolution times by implementing strategic investigative approaches and leveraging technology.
  • Enhanced investigation outcomes by meticulously analyzing evidence and employing advanced forensic techniques.

Human Resources Manager

Amazon
04.2021 - 04.2022
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Motivated employees through special events and incentive programs.
  • Organized and led staff orientation programs and training to promote collaboration.

Sr. HR Business Partner

TriHealth
01.2018 - 03.2021
  • Met with employees annually for progress reviews and performance assessments.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Implemented succession planning initiatives to ensure continuity of leadership within the organization.
  • Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
  • Coached managers on effective communication techniques, promoting greater transparency within the organization.
  • Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
  • Collaborated with leadership to assess and improve policies across board.
  • Educated employees on company policy and kept employee handbook current.

Sr. HR Business Partner

Cincinnati Children's Hospital
01.2016 - 01.2018
  • Revitalized a Clinical Advancement nursing cohort in partnership with University of Cincinnati
  • Influenced the executive leadership team to implement a mentorship program for succession planning and to build an executive bench
  • Standardized a career framework standardizing 2000 job descriptions into 450, resulting in a simplified approach to position levels, pay practices, and skill building.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.

HR Business Partner

Amazon.com
01.2011 - 01.2016
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Instructed senior leaders on appropriate employee corrective steps.

Education

Master's Degree - Industrial and Labor Relations Management

Indiana Wesleyan University
Marion, Indiana
01.2009

Bachelor's Degree - Liberal Arts & Organizational Leadership

Xavier University
Cincinnati, Ohio
01.2007

Skills

  • Detailed report writing
  • Records Management
  • Compliance Assessment
  • Data review
  • Research abilities
  • Deadline and results-oriented
  • Problem-solving abilities
  • Time Management
  • Case Documentation
  • Collaborative Teamwork
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Time management abilities

Timeline

Senior Human Resources Investigator

Amazon
04.2022 - Current

Human Resources Manager

Amazon
04.2021 - 04.2022

Sr. HR Business Partner

TriHealth
01.2018 - 03.2021

Sr. HR Business Partner

Cincinnati Children's Hospital
01.2016 - 01.2018

HR Business Partner

Amazon.com
01.2011 - 01.2016

Master's Degree - Industrial and Labor Relations Management

Indiana Wesleyan University

Bachelor's Degree - Liberal Arts & Organizational Leadership

Xavier University

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BRIDGET ROLFES