Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Ryan

Wilkes-Barre,PA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
21
years of professional experience

Work History

Customer Service Associate

Meadow Run Landscape and Supply
Bear Creek, PA
04.2021 - Current
  • Greeted customers and identified their needs.
  • Provided clients with knowledge about available products and services.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided assistance to customers for returns, exchanges, refunds, and various other transactions.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Handled customer inquiries over the phone with prompt and courteous responses.
  • Handled cash register operations accurately during peak times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Maintained cleanliness, organization, and inventory of work area consistently.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Addressed customer questions and concerns regarding products and services.
  • Resolved customer complaints, ensuring a positive experience.

Licensed Master Cosmetologist

Eclectic Salon
Wilkes-Barre, PA
08.2015 - 07.2022
  • Provided professional consultations to clients regarding hairstyling and beauty treatments.
  • Performed chemical services such as coloring, highlighting, and perms according to client requests.
  • Maintained accurate records of services rendered and products sold.
  • Trained new staff members in proper techniques for cutting, styling, and coloring hair.
  • Ensured salon cleanliness by sanitizing all tools and equipment between each client visit.
  • Instructed clients on proper home care techniques to maintain their desired look.
  • Ordered supplies necessary for the daily operations of the salon.
  • Developed a loyal customer base through excellent customer service skills.
  • Greeted customers upon entering the salon and provided them with refreshments.
  • Checked inventory levels regularly to ensure that sufficient quantities of supplies were available at all times.
  • Scheduled appointments for clients based on availability of stylists.
  • Displayed strong communication skills when interacting with customers or other professionals.
  • Responded promptly to customer inquiries via phone or email.
  • Managed cash register transactions accurately during checkout process.
  • Researched new product lines and vendors as needed for optimal quality results.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Washed, colored, cut and styled hair for high volume of clients daily.

Licensed Master Cosmetologist

Deja Vu Salon
Wilkes-Barre, PA
04.2006 - 06.2015
  • Provided professional consultations to clients regarding hairstyling and beauty treatments.
  • Performed chemical services such as coloring, highlighting, and perms according to client requests.
  • Assisted with salon promotions by designing attractive displays and creating promotional materials.
  • Maintained accurate records of services rendered and products sold.
  • Trained new staff members in proper techniques for cutting, styling, and coloring hair.
  • Ensured salon cleanliness by sanitizing all tools and equipment between each client visit.
  • Developed a loyal customer base through excellent customer service skills.
  • Attended classes and seminars related to cosmetology trends and advancements in the industry.
  • Scheduled appointments for clients based on availability of stylists.
  • Greeted customers upon entering the salon and provided them with refreshments.
  • Checked inventory levels regularly to ensure that sufficient quantities of supplies were available at all times.
  • Displayed strong communication skills when interacting with customers or other professionals.
  • Researched new product lines and vendors as needed for optimal quality results.
  • Managed cash register transactions accurately during checkout process.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Paraprofessional

Wilkes Barre Area School District
Wilkes-Barre, PA
09.2006 - 02.2012
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Helped implement behavior management strategies for individual students.
  • Assisted in the implementation of educational programs for special needs children.
  • Provided technical assistance to teachers when using new software or technology tools.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Offered students personalized educational, behavioral and emotional support.

Child Care Provider

Big Daddy's Day Care
Nanticoke, PA
06.2003 - 01.2005
  • Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
  • Provided emotional support and guidance for children during daily routines and transitions.
  • Maintained a safe environment by monitoring children's play activities.
  • Observed children's performance, behavior, social development, and physical health.
  • Organized educational games and activities to help children learn numbers, colors, shapes, letters, and other basic skills.
  • Developed positive relationships with parents and guardians of the children in care.
  • Helped with mealtime preparation including setting tables, serving meals, washing dishes.
  • Supervised outdoor playtime activities such as playground visits or walks around the neighborhood.
  • Demonstrated patience when dealing with challenging behaviors from young children.
  • Provided feedback to parents regarding progress made by their child.
  • Helped prepare materials needed for field trips such as permission slips and lunches.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Education

Cosmetology

Empire Beauty School
Moosic, PA
11.2005

High School Diploma -

Bishop Hoban High School
Wilkes-Barre, PA
05.2004

Skills

  • Customer Support
  • Clerical Support
  • Appointment Scheduling
  • Team Collaboration
  • Assertiveness
  • Inbound and Outbound Calling
  • Customer Complaint Resolution
  • Account Management
  • Customer Service
  • POS System Operation
  • Microsoft Office
  • Customer Relations
  • Multitasking
  • Effective Communication
  • Customer service excellence

Timeline

Customer Service Associate

Meadow Run Landscape and Supply
04.2021 - Current

Licensed Master Cosmetologist

Eclectic Salon
08.2015 - 07.2022

Paraprofessional

Wilkes Barre Area School District
09.2006 - 02.2012

Licensed Master Cosmetologist

Deja Vu Salon
04.2006 - 06.2015

Child Care Provider

Big Daddy's Day Care
06.2003 - 01.2005

Cosmetology

Empire Beauty School

High School Diploma -

Bishop Hoban High School

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Bridget Ryan