Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 25 years in the field.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager/ Site Lead Interim
Amazon
10.2022 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Support, mentor, and motivate salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Area Manager
Amazon
07.2021 - 10.2022
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Conducted research to address shipping errors and mistakes.
Directed logistics operations, including shipping and receiving of wide range of products daily.
Handled day-to-day shipping and receiving overseeing more than 45,000 packages per day.
Prepared updated shipment reports.
Operations Supervisor
LPG Enterprises DBA McDonald's
09.1995 - 04.2021
Increased organization sales and transactions to meet and exceed growth goals.
Established annual business plans that ensure best use of resources to grow business for upcoming years.
Create and communicate clear sales-building priorities and follows up to ensure consistency in execution.
Monitor and coach to establish restaurant staffing goals targeted at building sales and ensure that managers are trained in use of key tools.
Ensure organization has plans for connecting within local community to build sales and brand trust.
Evaluate data to consistently evaluate results of restaurants and identify those with high priority opportunities.
Consult management teams in high priority restaurants to help refine action plans and implement solutions.
Build strong management team to fill open positions while acquiring and recruiting talented leaders.
Run semi and monthly food cost reports.
Create monthly labor and outside service budgets.
Conduct Zero Tolerance Policy and Harassment educational classes for all new shift managers.
Reduced labor costs by 2 percent monthly under projected goal while maintaining excellent service and profit levels.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Conducted root cause analysis in deficient areas to identify and resolve central issues.
Book Keeper
Walgreens
01.2007 - 05.2007
Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined daily reporting information entry for efficient record keeping purposes.
Managed and responded to all correspondence and inquiries from customers and vendors.
Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Reconciled company bank, credit card and line of credit accounts.
Education
MBA - Health Systems Management
Grand Canyon University
Phoenix, AZ
12.2021
Bachelor of Science - Business Management
University of Phoenix
Albuquerque, NM
2011
Skills
Food regulation compliance
Communicates effectively & candidly
Leads change and innovation
Leads through influence
Plans and acts strategically
Builds and leverages talent
Executes for results
Extensive food/beverage knowledge
Menu price structuring familiarity
Food safety certified
Bilingual
Team leadership
Business operations
Supervision
Certification
ServSafe Proctor and Instructor for LPG Enterprises 2007-4/2021
My role was to ensure the company of 600+ employees met all state and local requirements with regards to food handler certifications and instruction as well as all food protection manager certifications and instruction.