Bridget Scales
Dubuque,IA
Summary
Dedicated and empathetic counselor with ten plus years of experience providing therapeutic support to individuals of diverse backgrounds. Profoundly skilled in creating a safe and non-judgmental space for clients to explore their emotions and challenges. Adept at employing a range of evidence-based therapeutic techniques, including Cognitive Behavioral Therapy (CBT), Mindfulness-Based Stress Reduction (MBSR), and Solution-Focused Brief Therapy (SFBT). Utilizes active listening and compassionate communication to guide clients towards positive personal growth and well-being. Proven track record of fostering trustful relationships and facilitating meaningful breakthroughs. Committed to ongoing professional development and maintaining the highest ethical standards in the counseling field.
Overview
5
5
years of professional experience
Work History
Provider Relations Specialist
Employee And Family Resources
11.2022 - Current
- Proactively recruit new network counselors in collaboration with team for Employee Assistance Program (EAP) services.
- Research and identify providers in network gap areas to promptly address client needs.
- Establish contact with potential providers/counselors and conduct screenings to assess qualifications, capacity, and willingness for single case contracts.
- Skillfully negotiate rates with potential providers to ensure mutually beneficial partnerships.
- Monitor and maintain up-to-date geographic maps of the affiliate provider network.
- Conduct research and compile provider lists/maps to support new company sales proposals.
Mental Health Counselor
Employee And Family Resources
11.2022 - Current
- Provide integrated mental health and substance use disorder treatment, focusing on client-centered treatment plans.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with children, adults, couples, and families.
- Identify referral services and facilitate referral processes as appropriate.
- Maintain comprehensive and accurate case file documentation.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Designed safe and supportive environment for clients to discuss issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided education on mental health topics and resources to clients.
- Provided onsite crisis debriefing services for corporate customers
Telephone Counselor
Employee And Family Resources
02.2019 - 11.2022
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided education on mental health topics and resources to clients.
- Adapted counseling techniques to best suit individual needs of each client.
- Connected callers to identified masters level counselors through the nation
- Handled crisis phone calls and connected to appropriate resources
- Facilitated management referrals for employees with identified workplace concerns
- Provided onsite crisis debriefing services for corporate customers
Education
Master of Arts - Marriage And Family Therapy
Mount Mercy University
Cedar Rapids, IA02.2015
Bachelor of Arts - Social Work
Loras College
Dubuque, IA05.1997
Skills
- Expertise in biopsychosocial assessments integrated treatment planning, and referral coordination
- Strong communication skills for effective collaboration with clients, employers, schools, and referral sources
- Proficient in post-service outcome data collection and quality assurance procedures
- Detail-oriented approach to case file documentation
Timeline
Provider Relations Specialist
Employee And Family Resources
11.2022 - Current
Mental Health Counselor
Employee And Family Resources
11.2022 - Current
Telephone Counselor
Employee And Family Resources
02.2019 - 11.2022
Master of Arts - Marriage And Family Therapy
Mount Mercy University
Bachelor of Arts - Social Work
Loras College
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