Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Supervisory Administrative Analyst
Holy Cross Services
10.2023 - Current
Streamlined administrative processes by implementing efficient procedures and documentation systems.
Enhanced office productivity by optimizing workflows and managing daily schedules.
Supported management decisions with comprehensive data analysis and reporting.
Conducted thorough budget reviews, identifying areas for cost reduction and allocation improvements.
Collaborated with cross-functional teams to develop strategic plans for organizational growth.
Personnel Administrator
Holy Cross Services
01.2023 - 10.2023
Improved employee satisfaction by implementing effective personnel management strategies.
Streamlined HR processes for increased efficiency and reduced administrative workload.
Enhanced employee retention by developing comprehensive onboarding and orientation programs.
Boosted company morale with regular employee engagement activities and recognition initiatives.
Managed talent acquisition process, securing top candidates for key positions within the organization.
Implemented successful employee training programs, enhancing staff skills and performance levels.
Team Lead
Holy Cross Services
09.2022 - 01.2023
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Residential Service Advocate
The Safe Center
12.2018 - 06.2021
Managed high call volumes while maintaining quality service standards and positive customer interactions.
Under the direction of the Shelter Services and Facilities Manager, provides a safe environment at the shelter for women and children experiencing domestic and/or sexual violence, establishes effective working relationships with residents, staff, the community and other internal/external human service agencies.
Demonstrated empathy and active listening skills when dealing with clients in trauma, while diffusing tense situations effectively.
Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
Executive Assistant
Specialized Virtual Assistant Services
06.2012 - 02.2020
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Improved office efficiency by implementing new filing systems and document management processes.
Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Assistant Office Manager
Wilmington Animal Healthcare
06.2009 - 10.2012
Streamlined office procedures by implementing efficient filing systems and managing schedules.
Enhanced team productivity with strong leadership, training, and support for all staff members.
Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
Education Coordinator
Childcare Network
06.2008 - 06.2009
Enhanced curriculum quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.
Improved student engagement by developing and implementing innovative educational programs and activities.
Streamlined communication between teachers, parents, and students by organizing informative meetings and distributing regular updates on program progress.
Increased teacher collaboration by creating professional development workshops focused on sharing best practices in education coordination.
Shelter Advocate
Women's Aid Services
02.2006 - 06.2008
Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.