Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Bridget Sedlack

Customer Service/ Hospitality
Port Saint Lucie,FL
Bridget Sedlack

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
years of professional experience
3
Certification

Work History

Cracker Barrell Old Country Store

Server
05.2024 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sailors Return

Bartender/Server
04.2023 - 05.2024

Job overview

  • Fast pace fine dining atmosphere
  • Extent knowledge of 3 menus and daily specials
  • Responsible for monthly inventory counts
  • Opening and closing the bar to all health code standards
  • Building customer and vendor relationship's
  • Extensive knowledge of cocktails, spirits, wine, and beer.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Conchy Joes Seafood

Bartender/ Trainer
05.2021 - 05.2023

Job overview

  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
  • Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour
  • Trained new Bartenders on proper execution of all policies and procedures of opening and closing the bar.
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Established rapport with vendors to negotiate better pricing deals on bulk orders, resulting in cost savings for the establishment.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.

Flanigan's Seafood Bar and Grill

Bartender/Server
08.2014 - 05.2020

Job overview

  • Familiarizing guests with menu and daily specials
  • Accurately recording food and drink orders and running multi-course meals
  • Creative mixologist
  • Menu knowledge: Memorized details of daily specials, seasonal menu
  • New hire training items and options, as well as rotating craft beer options
  • Exceptionally reliable
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sale numbers
  • Hospitality service expertise
  • Cultivated warm relationships with regular customers
  • Micros POS - Checked identification for minimum age for sale of alcoholic beverages
  • Menu Memorization
  • Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and walk-in business
  • Food Preparation and safety certified
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Monitored patrons for alcohol intake to appropriate levels and took experience and extensive measures to control inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.

Dollar Tree
Chesterfield, VA

Freight Manager/ Cashier/Overnight Stocker
04.2010 - 04.2014

Job overview

  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Trained new employees in company procedures and best practices, fostering a cohesive work environment.
  • Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
  • Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Improved on-time delivery rates through effective route planning and carrier coordination.
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.

Education

ITT Technical institute
Richmond, VA

Associate's degree from Criminology Forensic Technology
01.2015

Freeman High School
Richmond, VA

GED
01.2010

Skills

  • Sales expertise
  • Exceptional customer service
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Guest Relations Management
  • Courteous Phone Demeanor
  • Specials Promotion and Upselling
  • Inventory Management
  • Table Monitoring and Turnover
  • Upselling and Cross Selling
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Menu Memorization
  • High-volume dining
  • Food Running
  • Safe Food Handling
  • Professional Appearance
  • Service prioritization
  • Sales Techniques
  • Order Accuracy
  • Suggestive Selling
  • Point of sale operation
  • Relationship Management
  • Order Management
  • Beverage Preparation
  • Tableside Etiquette

Certification

  • Certified Notary Public
  • Food Handler Certification
  • TABC Certification

Timeline

Server

Cracker Barrell Old Country Store
05.2024 - Current

Bartender/Server

Sailors Return
04.2023 - 05.2024

Bartender/ Trainer

Conchy Joes Seafood
05.2021 - 05.2023

Bartender/Server

Flanigan's Seafood Bar and Grill
08.2014 - 05.2020

Freight Manager/ Cashier/Overnight Stocker

Dollar Tree
04.2010 - 04.2014

ITT Technical institute

Associate's degree from Criminology Forensic Technology

Freeman High School

GED

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Bridget SedlackCustomer Service/ Hospitality