Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Bridget Sjodin

Phoenix,AZ

Summary

Dynamic salon owner and former Poker Manager, skilled in team leadership and strategic business development. Proven track record in enhancing client relations and optimizing operations, resulting in increased customer loyalty. Adept at training staff and implementing effective marketing strategies to drive business growth.

Driven professional with proven track record in management and operations. Demonstrates strong leadership and collaboration skills, ensuring seamless team coordination and maintaining high standards. Expertise in client relations, staff training, and business development. Adaptable and reliable, consistently achieving desired results and fostering positive salon environment.

Overview

32
32
years of professional experience

Work History

Salon Owner/Operator

Reflections Body Spa
04.2022 - Current
  • Engaged with clients to understand their needs, building rapport and fostering loyalty.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Managed budget allocation and resource planning, optimizing operational costs and resource utilization.
  • Maintained professional, organized, and safe environment for employees and patrons.

Poker Dealer/Floor Supervisor

Desert Diamond Casinos
09.2020 - Current
  • Managed player interactions, fostering a welcoming environment to enhance customer experience.
  • Monitored table dynamics, resolving disputes and maintaining game integrity during play.

Shop Owner

Copper State RV Collision
09.2017 - 01.2022
  • Managed daily operations, ensuring efficient workflow and optimal customer service.
  • Developed marketing strategies to enhance brand visibility and drive sales growth.
  • Supervised inventory management, reducing stock discrepancies through effective tracking systems.

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Shift Manager

Harrah's Casino
06.2012 - 01.2013
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Coordinated shift schedules, optimizing resource allocation to meet business demands effectively.
  • Ensured compliance with company policies and industry regulations during shifts.

Poker Manager

Reserve Casino Hotel (Fortune Valley)
04.2011 - 05.2012
  • Supervised daily poker operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored new dealers, enhancing team performance and service quality.
  • Implemented strategies to improve player satisfaction and loyalty within the poker room.



Shift Manager/Interim Director of Table Games

Running Aces Harness Park
12.2007 - 04.2011
  • Directed operational strategies to enhance overall efficiency and guest satisfaction.
  • Managed multi-departmental teams, ensuring seamless communication and collaboration across all functions.
  • Oversaw financial planning and budgeting processes to achieve organizational goals and maximize revenue.
  • Developed staff training programs focused on performance improvement and customer engagement techniques.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Floor Supervisor

Canterbury Park
01.2000 - 12.2008
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Resolved customer inquiries promptly, maintaining high satisfaction levels during peak hours.
  • Coordinated scheduling and assignments to optimize resource allocation across shifts.

Table Games Supervisor/Pit Boss

Argosy Casino
06.1998 - 10.1999
  • Supervised daily operations of table games, including Blackjack, Craps, and Roulette, ensuring compliance with gaming regulations and company policies.
  • Resolved customer disputes promptly, maintaining high levels of guest satisfaction and loyalty.

Floor Supervisor/Table Games Dealer

Grand Casinos
10.1993 - 06.1998
  • Supervise daily operations of table games, ensuring compliance with gaming regulations.
  • Monitor game integrity and player interactions to uphold organizational policies.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.

Education

Associate of Arts - Communication

GCC
Glendale,AZ
05-2017

Real Estate -

Real Estate Learning Center
Mesa, AZ
05-2015

Skills

  • Team leadership
  • Business operations management
  • Client relations management
  • Strategic business development
  • Team development
  • Employee training

Accomplishments

As interim Director of Table Games, successfully led operations and collaborated with NBA stars Trent Tucker, Michael Jordan and Scotty Pippen, among others, during the 2008-2010 Trent Tucker Celebrity Poker Tournaments.

In 2015-2016, interned with Dr. Lori Weiters, an accomplished GCU Professor and Industrial/Organizational Psychologist, working with corporations such as Wells, Fargo, Goodwill and SLUSA.

Timeline

Salon Owner/Operator

Reflections Body Spa
04.2022 - Current

Poker Dealer/Floor Supervisor

Desert Diamond Casinos
09.2020 - Current

Shop Owner

Copper State RV Collision
09.2017 - 01.2022

Shift Manager

Harrah's Casino
06.2012 - 01.2013

Poker Manager

Reserve Casino Hotel (Fortune Valley)
04.2011 - 05.2012

Shift Manager/Interim Director of Table Games

Running Aces Harness Park
12.2007 - 04.2011

Floor Supervisor

Canterbury Park
01.2000 - 12.2008

Table Games Supervisor/Pit Boss

Argosy Casino
06.1998 - 10.1999

Floor Supervisor/Table Games Dealer

Grand Casinos
10.1993 - 06.1998

Associate of Arts - Communication

GCC

Real Estate -

Real Estate Learning Center