Bridget Smith
Sacramento,CA
Summary
Proven professional with a track record of enhancing operational efficiency at Robert Half International, Inc., adept in license management and fostering team collaboration. Leveraged Microsoft Office expertise and exceptional problem-solving abilities to streamline processes, achieving significant improvements in customer satisfaction and compliance rates. Renowned for adaptability and a professional demeanor, consistently delivering results beyond expectations.
Diligent Customer Service Representative with background in managing licensing documentation and ensuring compliance with regulatory standards. Successfully supported licensing processes by coordinating with cross-functional teams and facilitating timely renewals. Demonstrated organizational skills and attention to detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial Services Representative position. Ready to help team achieve company goals.
Experienced with regulatory compliance and document management, ensuring all licensing requirements are met efficiently. Utilizes strong organizational skills to streamline processes and maintain accurate records. Knowledge of coordinating with internal and external stakeholders to facilitate license renewals and applications.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Licensing Assistant
Pick N Pull /Schnitzer Steel Inc.
05.2017 - 05.2018
- Managed license renewals efficiently, ensuring timely compliance with regulatory requirements.
- Maintained awareness of changes in legislation or industry practices impacting the business's approach towards licensing
- Stayed up-to-date on [California] laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated operational records or licensing information using computer terminals.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Performed routine data entry or document management.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
- Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
- Maintained accurate records of all licenses, supporting audits and internal reporting needs.
- Provided excellent customer service to licensees, addressing inquiries and resolving issues promptly.
- Supported legal teams in reviewing and drafting complex licensing contracts.
Scheduling Coordinator
All Medical Staffing /Exam Works
11.2016 - 01.2017
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout organization.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved patient satisfaction with timely and accurate appointment setting.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed approximately 20 calls per day from customer.
Customer Service Call Center Representative
Yellow Cab of Sacramento
05.2016 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed approximately 20 incoming calls per day from customers.
Receptionist/Administrative Assistant
Robert Half International, Inc.
04.1997 - 01.2009
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed approximately 20 calls and emails per day from customers.
Education
Associate of Applied Science - Medical Office Administration
Heald College
Rancho Cordova, CA01-2014
Skills
- Microsoft office
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Money handling
- Office administration
- Scheduling appointments
- Data entry
- Public service
- Document verification
- Professionalism
- Document review
- Record keeping
- File management
- Administrative support
- Staff scheduling
- Payment collection
- Telephone etiquette
- Financial transactions
- Researching skills
- Record keeping
- File management
- Administrative support
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Schedule management
- Researching skills
- Administrative support
- Staff scheduling
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Records management
- Professional demeanor
- Schedule management
- Researching skills
- Record keeping
- Continuous improvement
- Adaptability
- File management
- Administrative support
- Staff scheduling
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Records management
- Professional demeanor
- Problem-solving aptitude
- Schedule management
- Researching skills
- Record keeping
- Continuous improvement
- Adaptability
- File management
- Administrative support
- Staff scheduling
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Records management
- Professional demeanor
- Problem-solving aptitude
- Schedule management
- Researching skills
- Record keeping
- Continuous improvement
- Adaptability
- File management
- Administrative support
- Staff scheduling
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Records management
- Professional demeanor
- Schedule management
- Researching skills
- Record keeping
- Continuous improvement
- Adaptability
- File management
- Administrative support
- Staff scheduling
- Payment collection
- Application review
- Telephone etiquette
- Financial transactions
- Records management
- Professional demeanor
- Problem-solving aptitude
Accomplishments
- Achieved above average results through effectively helping with tracking of licensing for all metal processing sites.
Effectively kept on top on licensing for various sites throughout the US to meet compliance with federal, state, city and county ordinances.
Timeline
Licensing Assistant
Pick N Pull /Schnitzer Steel Inc.
05.2017 - 05.2018
Scheduling Coordinator
All Medical Staffing /Exam Works
11.2016 - 01.2017
Customer Service Call Center Representative
Yellow Cab of Sacramento
05.2016 - 11.2016
Receptionist/Administrative Assistant
Robert Half International, Inc.
04.1997 - 01.2009
Associate of Applied Science - Medical Office Administration
Heald College
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