Bridget Spencer

University Consulting

• Perform independent consulting to businesses to define and redesign business processes to create efficiencies and streamline processes.
• Develop timelines and action items to automate scheduling and registration procedures using the client SIS.
• Collaborate with business users to develop and document standard operating procedures in adherence with University policy for the office of the Registrar and Dean's office.
• Effectively manage confidential customer business and operational information.
• Assisted clients in navigating complex industry challenges with strategic recommendations.

AI Chat Bot Trainer

• Completed accurate and polished formatting in line with publishing standards before submission.
• Evaluate chat prompts and responses for accuracy.

Team Management

• Managed teams of Business Analysts and Developers, supervising daily performance, training, and development.
• Lead Implementation Manager for SIS and CRM Software: Experienced using CLASS, CampusNexus/Anthology, Jenzabar, Salesforce, Goldmine, ThoughtSpot, Cherwell Service Management, Marketo, Jira, document management applications (i.e. SchoolDocs/DocuSign), Learning Management Systems, MS Office Suite and multiple homegrown applications.

Business Process Analysis and Design:

• Consult businesses to define and redesign business processes to create efficiencies and streamline processes.
• Data and Application Conversion: Team Lead for large-scale projects.
• Promoted collaboration among IT team members, facilitating knowledge-sharing skill development, and skill development opportunities.
• Improved user experience, monitoring feedback, and making necessary adjustments to software applications.
• Provided expert support, troubleshooting complex technical problems for end-users.
• Optimized system performance by conducting regular audits and resolving identified issues.
• Co-led a project team to convert 26 university campuses to new SIS and CRM including leadership during business process improvement, data conversion, internal testing, UAT, and training for Anthology SIS applications, Anthology CRM applications, and from Anthology as a CRM to Salesforce CRM for Admissions.
• Collaborated with upper management to drive strategy and implement new processes.
• Collaborated with cross-functional teams to develop optimized business processes, resulting in improved cohesion and communication.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Analyzed existing systems and databases and recommended enhancements to solve business needs.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Streamlined data analysis processes, significantly reducing report generation times.
• Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.

System Support:

• Tested upgrades, submitted defects, and performed configuration, UAT, training, and troubleshooting.
• Specializations in education-academic affairs, advising, registration, and admissions departments.

Data Analysis:

• Converted manual helpdesk KPI reporting from Excel spreadsheets into automated and customizable analytics reports via ThoughtSpot.
• Created dashboards to monitor and track key performance indicators.
• Performed monthly and ad-hoc reports to leadership
• Collaborated across departments to develop leadership presentations.

QA Analyst for Marketing Automation :

• Developed QA practices for Marketo/Salesforce automated email campaign testing.
• Demonstrated success in reducing errors in email campaign automation.

• Remote
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Coordinated and prioritized required orientation courses for new students.
• Collaborated with managers to identify specific training needs for individual departments or teams.
• Tracked employees before, during and after training to verify attainment of training objectives.
• Reached out to managers and team leaders to source requirements for training and identify needs.
• Trained and mentored new personnel hired to fulfill various roles.

• Supported student social, emotional, and academic development.
• Streamlined communication between faculty, staff, and students through development of effective information-sharing processes.
• Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
• Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
• Implemented retention strategies to improve outcomes.
• Organized successful orientation events for new students, easing their transition into college life.
• Served as a liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
• Conferred and resolved education-related issues and problems with students, parents and school officials.

• Provided individualized coaching and guidance to help students navigate complex job markets successfully.
• Prepared graduates for interviewing and followed up post-interview regarding perceived performance.
• Identified entry-level job openings for students and graduates through phone calls, written correspondence and personal networking.
• Attended business functions, trade shows and professional organization meetings for networking and employer development.
• Enhanced student career development by conducting individual counseling sessions and group workshops.
• Taught Career Development courses to students to enhance resume and interviewing skills.

• Directed/Assisted students learning English as a second language, students with disabilities, and adult students seeking GED and adult high school diplomas
• Scheduled appointments and conducted follow-up calls to clients.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Entered data into system and updated customer contacts with information to keep records current.

• Teach Interpersonal Communications courses to college students.
• Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
• Improved student performance by defining clear goals and communicating performance metrics.
• Developed strong relationships with colleagues and administrators, fostering a collaborative educational community.
• Managed classroom effectively to maintain a positive learning environment for all students.
• Enhanced student comprehension by utilizing diverse teaching methods and educational tools.

• Provide staff development, team management, and education for children 6 weeks to 12 years old
• Hire and develop staff and maintain enrollment and financial records
• Effectively communicate with parents and caregivers