Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Bridget Strong

Moorhead,United States

Summary

Self-motivated, well-organized Administrative Professional with strengths in customer support, problem solving, multi-tasking, English / grammar; adept at processing incoming and outgoing communications involving phone calls, mail, fax, and emails; offer proven strengths interacting with and supporting customers and employees; able to work well under pressure and handle sensitive information; skilled in preparing business communications and correspondence; conscientious, efficient, and possess a strong work ethic. Experienced Customer Service Representative with 15 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Conduent
08.2022 - 01.2024
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled customer inquiries and suggestions courteously and professionally.

Clerk

United States Postal Service
01.2011 - 01.2018
  • Perform a variety of clerk duties required to process mail using automated mail processing machine operator of sorting and examine distribution
  • Scan and loud mail through scanner to assure all parcels have been process efficient and accurate.

Customer Service Representative

Right Source Document Services
01.2009 - 01.2010
  • Provided customer service, including anticipating customer needs, suggesting alternatives and problem solving, the ability to skillfully satisfy customer needs with a minimum amount of supervision
  • Maintained logs of all incoming and outgoing parcels for processing
  • Performed multiple tasks at the same time, using automatic equipment capabilities
  • Troubleshot routine equipment problems
  • Collected, logged, assorted, assigned beds to patients and delivered customer orders.

Bed Control Coordinator

Rush University Medical Center
01.2000 - 01.2008
  • Gathered and prepared census for bed availability for patient disbursements
  • Communicated with co-workers all pertinent information to admit patients using Pre-Admit Epic Systems to input bed assignments for patients
  • Monitored the bed status in Tele Tracking Electronic System
  • Entered reservation information into PCIS and scheduled surgical procedures
  • Notified patient of expected dates and times of arrival, via a multi-line phone system

Education

College credits obtained -

South Suburban College

Employee Development Classes, Medical Terminology, Telephone Etiquette, Stress Management, Microsoft Word -

Rush-Presbyterian-St. Luke’s Medical Center

Diploma - Business Communications

Thornton Township High School
Harvey, IL
05.1985

Skills

  • Data Evaluation
  • Complaint Handling
  • Data Collection
  • Microsoft Office
  • Data Entry
  • Customer Relationship Management (CRM)
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Customer inquiries
  • Appointment Scheduling
  • Scheduling
  • Problem-solving abilities
  • Live chat support
  • Customer Service
  • CRM Software
  • Microsoft PowerPoint

Software

Word 11

Excel

Application software

Timeline

Customer Service Representative

Conduent
08.2022 - 01.2024

Clerk

United States Postal Service
01.2011 - 01.2018

Customer Service Representative

Right Source Document Services
01.2009 - 01.2010

Bed Control Coordinator

Rush University Medical Center
01.2000 - 01.2008

College credits obtained -

South Suburban College

Employee Development Classes, Medical Terminology, Telephone Etiquette, Stress Management, Microsoft Word -

Rush-Presbyterian-St. Luke’s Medical Center

Diploma - Business Communications

Thornton Township High School
Bridget Strong