Bridget Tugman
Unit Scretary
Summary
Dynamic healthcare professional with a proven track record at City of Hope National Medical Center, excelling in patient confidentiality and medical records management. Recognized for enhancing patient care through effective appointment scheduling and conflict resolution. Detail-oriented and committed to improving operational efficiency while fostering strong team collaboration.
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Unit Secretary
City of Hope National Medical Center
10.1998 - 05.2024
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Telemetry Monitor Technician
City of Hope National Medical Center
10.1998 - 05.2024
- Collaborated with physicians to implement appropriate interventions based on real-time telemetry data, contributing to improved patient outcomes.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
- Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Communicated with healthcare workers and physicians concerning test results.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Education
Health Care Administration
Summit Career College
San Bernardino, CA 05.2001 -
Skills
Incoming call reception
Accomplishments
I have received several awards for being an outstanding and excellent unit secretary and I also received the Susan Campoy award and scholarship which is one of the highest achievement award you can receive.
Certification
CMAS - Certified Medical Administrative Specialist
Timeline
Health Care Administration
Summit Career College
05.2001 -
Unit Secretary
City of Hope National Medical Center
10.1998 - 05.2024
Telemetry Monitor Technician
City of Hope National Medical Center
10.1998 - 05.2024
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