Bridget T. Walker
Lead Customer Service Representative
Sun City Center,FL
Summary
Community Engagement Specialist with a proven track record in enhancing operational efficiency and program success at Hillsborough County BOCC. Expertise in analytical problem-solving, team leadership, and staff supervision, consistently achieving measurable outcomes. Committed to creating supportive environments that foster collaboration and growth.
Overview
25
25
years of professional experience
Work History
Senior Center Activities Coordinator
Hillsborough County BOCC
Tampa, FL
06.2024 - Current
- Plan & Implement Engaging Activities: Develop and organize a diverse range of activities (social, recreational, educational) to enhance patient well-being
- Client-customer Approach: Collaborate with the admin team and clients to understand their needs and preferences, creating personalized activity plans
- Volunteer Coordination: Work with volunteers to implement programs and support client engagement
- Program Evaluation: Monitor client progress, gather feedback, and evaluate program effectiveness to make necessary improvements
- Community Building: Foster positive relationships with clients, families, staff, and community organizations to create a welcoming and supportive environment
- Administrative Duties: Manage event planning, logistics (snacks, transportation), record-keeping, and communication
- Operate a computer and related software
- Properly and safely operate a motor vehicle
- Supervised subordinate staff by scheduling, assigning, and reviewing work, providing training and counseling, and evaluating performance during manager's office
Lead Customer Service Specialist
Charter Communications
Bradenton, FL
06.2022 - 06.2024
- Directed daily tasks and ensured alignment with organizational goals.
- Resolved customer issues through direct interaction.
- Analyzed customer feedback to uncover trends.
- Collected and validated customer data for accurate recordkeeping.
- Increased call center efficiency by implementing strategies to enhance operational processes.
- Executed completion of contract forms and other administrative duties.
- Stayed informed regarding current marketing techniques to deliver precise answers to customer inquiries.
- Conducted thorough inspections to ensure adherence to environmental and building codes.
Family Resource Coordinator
Success 4 Kids & Families
Tampa, FL
01.2021 - 06.2022
- Assessed eligibility by conducting interviews with families of newborns.
- Communicated program specifics and facilitated family registrations.
- Prepared comprehensive progress reports tailored for supervisors and external stakeholders.
- Detected local assets to boost client service effectiveness.
- Cultivated strong connections through empathy and regard.
- Educated clients on their rights and responsibilities under child welfare policies.
- Organized meeting documents in advance.
- Collaborated with medical staff to develop effective infant care strategies.
- Provided emotional guidance for parents during difficult times.
- Enhanced efficiency in transitioning operations between care facilities and home settings.
Customer Service Representative
Hillsborough County B.O.C.C.
Tampa, FL
08.2021 - 01.2022
- Delivered top-notch customer support across in-person interactions, email communications, and phone calls.
- Handled complex scenarios with professionalism and empathy, enhancing customer satisfaction.
- Spearheaded the implementation of CRM software to enhance tracking of customer interactions and feedback.
- Engaged with a diverse customer base using customized communication techniques.
- Resolved customer complaints by identifying concerns and implementing swift resolutions.
- Facilitated efficient resolution of customer concerns through active team collaboration.
- Ensured precise recording of daily production metrics for operational efficiency.
- Collaborated with the dispatch team to resolve delays.
- Addressed issues such as excess garbage with customers using designated labels.
- Reported equipment issues and safety concerns promptly to supervisors.
- Addressed challenges assertively, fostering a productive environment.
HEAD START TEACHER
Hillsborough County
Tampa, FL
01.2000 - 08.2021
- Developed a supportive learning atmosphere by offering interactive classroom activities.
- Create tailored learning plans for each child.
- Enhanced family engagement in children's education through active involvement.
- Partnered with multidisciplinary professionals to deliver comprehensive care plans addressing children's needs.
- Ensured vigilance in recognizing and addressing concerns related to child welfare.
- Implemented effective training techniques to enhance learning outcomes for team entrants.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MA04.2009
Skills
- Customer service
- Team Leadership
- Effective Organization
- Analytical Problem Solving
- Collaborative Teamwork
- Facility management
- Conflict resolution
- Staff supervision
- Multitasking capacity
- Inventory control
- Program success monitoring
- Attention to detail
- Time management abilities
- Cultural awareness
Accomplishments
- Bronze Award For outstanding Customer Service
References
References available upon request.
Timeline
Senior Center Activities Coordinator
Hillsborough County BOCC
06.2024 - Current
Lead Customer Service Specialist
Charter Communications
06.2022 - 06.2024
Customer Service Representative
Hillsborough County B.O.C.C.
08.2021 - 01.2022
Family Resource Coordinator
Success 4 Kids & Families
01.2021 - 06.2022
HEAD START TEACHER
Hillsborough County
01.2000 - 08.2021
Bachelor of Science - Human Services
Springfield College
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