Bridget Wetzel
Fort Atkinson,WI
Summary
Committed to maintaining both a reliable and strong work ethic with the ability to successfully interact with all levels of the organization. Skilled in recordkeeping, scheduling, and coordinating. Excellent communication both written and verbal with the ability to prioritize tasks & meet deadlines.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Fort Transportation
08.2021 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Streamlined order processing by utilizing company CRM software for accurate record-keeping.
- Provided feedback on service improvement initiatives, contributing to enhanced operational efficiency.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Human Resources Assistant
Vorteq Coil Finishers
08.2020 - 03.2021
- Participated in the recruitment processes, including posting job openings and screening applications.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Managed employee records, maintaining accuracy and confidentiality of sensitive information.
- Supported benefits administration, addressing employee inquiries regarding health and retirement plans.
General Manager
Baymont Inn & Suites
10.1997 - 08.2020
- Directed daily operations to enhance productivity and streamline processes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Customer service
- Data entry
- Payment processing
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Recordkeeping strengths
- Account management
Timeline
Customer Service Representative
Fort Transportation
08.2021 - Current
Human Resources Assistant
Vorteq Coil Finishers
08.2020 - 03.2021
General Manager
Baymont Inn & Suites
10.1997 - 08.2020