Bridget Wilhelmy
Portland,ME
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
8
8
years of professional experience
Work History
Crew Member
Dunkin' Donuts
01.2018 - 10.2024
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Waitress/Head Hostess
Outback Steakhouse
01.2022 - 01.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Key Holder Supervisor
VIP
10.2016 - 07.2018
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Received and counted money.
- Accepted and processed customer returns.
- Counted out cash drawers and balanced totals.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Education
High School Diploma -
The New Haven Sound School
New Haven, CT07-2016
Skills
- Cooking
- Quality control checks
- Point of sale operation
- Teamwork and collaboration
- Hospitality service expertise
- Willingness to learn
- Beverage preparation
- Food running
- Quality assurance
- Equipment maintenance
- Time management
- Flexible schedule
Timeline
Waitress/Head Hostess
Outback Steakhouse
01.2022 - 01.2024
Crew Member
Dunkin' Donuts
01.2018 - 10.2024
Key Holder Supervisor
VIP
10.2016 - 07.2018
High School Diploma -
The New Haven Sound School
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