Bridget Williams
Greensboro,AL
Summary
Accomplished Customer Service Professional with a proven track record at Tribeca Pediatrics, adept in strategic solution development and customer engagement. Excelled in managing high-stress situations and mastering software systems, significantly enhancing customer satisfaction. Skilled in accurate data entry and maintaining composure under pressure, consistently delivering superior support and efficient problem resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Tribeca Pediatrics
03.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Foundever
01.2022 - 02.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Customer Service Representative
Legacy Connect
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Pharmacy Tech
Healthcare Connection
McCalla, AL 06-2020
GED
The University of Alabama
Tuscaloosa, AL07-2004
Skills
- Strategic Solution Development
- Customer Service Expertise
- Accurate Data Entry
- Customer Engagement
- Compliance With Policies
- Composed Under Pressure
- Inbound Call Coordination
- Experienced in Software Utilization
Certification
Certified Pharmacy Technician NHA
Timeline
Call Center Representative
Tribeca Pediatrics
03.2024 - Current
Call Center Representative
Foundever
01.2022 - 02.2024
Customer Service Representative
Legacy Connect
01.2020 - 12.2021
Certified Pharmacy Tech
Healthcare Connection
GED
The University of Alabama
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