Bridget Wilton
Multi unit leader
Herrin,IL
Summary
Dedicated professional with demonstrated strengths in team building, employee relations, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
27
27
years of professional experience
Work History
District Manager
Family Dollar
10.2022 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees
- Developed and implemented district-wide sales strategies to increase revenue and market share
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction
- Ensured that all stores met their monthly targets by providing guidance and support as needed
- Performed periodic risk assessments of stores within the district to identify potential safety hazards
- Reviewed inventory levels at each store in order to ensure adequate stock availability
- Worked with direct reports to develop and implement action plans, improving operating results
- Cultivated positive rapport with associates and team leadership
- Coached, developed and motivated team to achieve revenue goals
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service operations
- Reviewed files, records and other documents to obtain information or respond to requests
- Directed operational activities across multiple business units to ensure successful execution of initiatives
- Performed regular audits of operational activities in order to detect any discrepancies or irregularities in process execution
- Resolved issues that arose during the execution of operational processes
- Supervised a team of supervisors and managers in the development and execution of operational plans
- Coordinated planning and execution of operational fires to accomplish unit's mission
- Developed and implemented operational plans to ensure successful execution of business objectives
- Conducted weekly meetings with team members to discuss operational performance, progress towards goals and any challenges encountered.
District Manager
Family Dollar
10.2022 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees
- Developed and implemented district-wide sales strategies to increase revenue and market share
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction
- Ensured that all stores met their monthly targets by providing guidance and support as needed
- Performed periodic risk assessments of stores within the district to identify potential safety hazards
- Reviewed inventory levels at each store in order to ensure adequate stock availability
- Worked with direct reports to develop and implement action plans, improving operating results
- Cultivated positive rapport with associates and team leadership
- Coached, developed and motivated team to achieve revenue goals
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service operations
- Reviewed files, records and other documents to obtain information or respond to requests
- Directed operational activities across multiple business units to ensure successful execution of initiatives
- Performed regular audits of operational activities in order to detect any discrepancies or irregularities in process execution
- Resolved issues that arose during the execution of operational processes
- Supervised a team of supervisors and managers in the development and execution of operational plans
- Coordinated planning and execution of operational fires to accomplish unit's mission
- Developed and implemented operational plans to ensure successful execution of business objectives
- Conducted weekly meetings with team members to discuss operational performance, progress towards goals and any challenges encountered.
Store Manager and Trainer
Family Dollar
03.2019 - 10.2022
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Maintained full compliance with legal, health, and safety regulations
- Developed solid relationships with staff, customers, and vendors helping to ensure positive customer experiences and increase staff engagement
- Improved recruiting by developing and optimizing strategies and working with local facilities to increase open position visibility to candidates using local job boards, community services and local colleges as well as online sights
- Monitored employees through regular assessments and performance evaluations allowing to improve employee retention by increasing job satisfaction and enhancing communication
- Drove sales through effective product placement and memorable visual displays.
Store Manager and Trainer
Family Dollar
03.2019 - 10.2022
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Maintained full compliance with legal, health, and safety regulations
- Developed solid relationships with staff, customers, and vendors helping to ensure positive customer experiences and increase staff engagement
- Improved recruiting by developing and optimizing strategies and working with local facilities to increase open position visibility to candidates using local job boards, community services and local colleges as well as online sights
- Monitored employees through regular assessments and performance evaluations allowing to improve employee retention by increasing job satisfaction and enhancing communication
- Drove sales through effective product placement and memorable visual displays.
Store Manager
Joann Fabrics
12.2011 - 03.2019
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
Store Manager
Joann Fabrics
12.2011 - 03.2019
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
Human Resources Manager
Sears Grand
01.2007 - 11.2011
- Explained and clarified benefits eligibility and pricing structures, and supported employees in making informed decisions and completing required paperwork
- Supported development and implementation of progressive discipline process and corrective action determination
- Oversaw facility compliance, including verifying presence of required federal and state postings, managed unemployment claims representing the company during appeals and presentation of proper documentation and facts
- Managed employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy
- Offered guidance and counseling to managers and staff regarding complaints, promotions, transfers, benefits, and performance
- Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees including coordinated and led new hire orientation sessions and training
- Targeted recruitment strategies effectively based on detailed personnel forecasts
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training.
Human Resources Manager
Sears Grand
01.2007 - 11.2011
- Explained and clarified benefits eligibility and pricing structures, and supported employees in making informed decisions and completing required paperwork
- Supported development and implementation of progressive discipline process and corrective action determination
- Oversaw facility compliance, including verifying presence of required federal and state postings, managed unemployment claims representing the company during appeals and presentation of proper documentation and facts
- Managed employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy
- Offered guidance and counseling to managers and staff regarding complaints, promotions, transfers, benefits, and performance
- Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees including coordinated and led new hire orientation sessions and training
- Targeted recruitment strategies effectively based on detailed personnel forecasts
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training.
Area Operations Manager
Kohls
04.1998 - 01.2007
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions, and effectively hiring with well-organized recruitment strategies targeted on quality candidates
- Assisted with improving employee morale and retention by organizing programs and events
- Maintained and updated employee records to reflect accurate information or changes in employment status
- Routinely audited all employment related documents to ensure proper completion and documentation met standards and guidelines
- Identified areas for improving employee performance by maintaining training participation records, monitoring professional development, conducted reviews and communicated expectations
- Swiftly responded and investigated all employee relation issues, harassment allegations and work complaints
- Kept organization fully compliant with legal standards for EEO and ADA.
Area Operations Manager
Kohls
04.1998 - 01.2007
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions, and effectively hiring with well-organized recruitment strategies targeted on quality candidates
- Assisted with improving employee morale and retention by organizing programs and events
- Maintained and updated employee records to reflect accurate information or changes in employment status
- Routinely audited all employment related documents to ensure proper completion and documentation met standards and guidelines
- Identified areas for improving employee performance by maintaining training participation records, monitoring professional development, conducted reviews and communicated expectations
- Swiftly responded and investigated all employee relation issues, harassment allegations and work complaints
- Kept organization fully compliant with legal standards for EEO and ADA.
Education
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College Of Lake County
Grayslake, IllinoisSkills
- Planning
- Scheduling
- Coordination
- Time management
- Employee relations
- Training
- Business Development
- Leadership Development
- Budget Management
- Staff Recruiting
- Compliance Monitoring
- Human Resource Management
- Operations Improvements
- Employee Scheduling
- Policies and Procedures
- Operations Management
- Training and coaching
- Team Leadership
- Sales Reporting
- Action Plans
- Recruiting and Hiring
- Attention to Detail
- Leadership skills
- Policy Enforcement
Accomplishments
Achieved 2024 Shrink goal coming in under 1%
Achieved 0% Store Manager turnover for 2022&2023
Timeline
District Manager
Family Dollar
10.2022 - Current
District Manager
Family Dollar
10.2022 - Current
Store Manager and Trainer
Family Dollar
03.2019 - 10.2022
Store Manager and Trainer
Family Dollar
03.2019 - 10.2022
Store Manager
Joann Fabrics
12.2011 - 03.2019
Store Manager
Joann Fabrics
12.2011 - 03.2019
Human Resources Manager
Sears Grand
01.2007 - 11.2011
Human Resources Manager
Sears Grand
01.2007 - 11.2011
Area Operations Manager
Kohls
04.1998 - 01.2007
Area Operations Manager
Kohls
04.1998 - 01.2007
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College Of Lake County
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