Bridget Wombles
Albany,GA
Summary
Proven leader with extensive experience in logistics and customer service, notably with United States Postal Service. Excelled in route optimization and interpersonal communication, enhancing operational efficiency and customer satisfaction. Demonstrated adaptability and problem-solving aptitude, achieving significant improvements in delivery accuracy and team performance.
Overview
18
18
years of professional experience
Work History
Assistant Route Carrier
United States Postal Service, USPS
10.2023 - Current
- Demonstrated professionalism in all interactions with customers, coworkers, and supervisors while representing the company brand positively.
- Maximized fuel efficiency through strategic route planning and driving techniques.
- Provided excellent customer service by answering questions about mail services or resolving issues related to undeliverable items quickly.
- Increased on-time delivery rates through effective time management and prioritization of tasks.
- Displayed flexibility in adapting to unexpected changes in schedules or routes due to weather conditions or other unforeseen circumstances.
Dispatch and Office Manager
SurWay Auto Carrier
03.2021 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Seasonal Personal Vehicle Package Delivery Driver
UPS
10.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Merchandiser Manager
Gardenvision
10.2018 - 03.2020
- Enhanced customer satisfaction by addressing inquiries promptly and providing expert product knowledge guidance when needed.
- Organized staff training sessions on new products or industry trends to ensure a knowledgeable workforce.
- Implemented creative visual displays to attract customers and boost sales performance.
- Conducted regular competitors'' analysis, adjusting strategies to maintain a competitive edge in the market.
- Maintained a safe work environment by adhering to company policies and industry regulations.
- Coordinated seasonal merchandise transitions, maintaining accurate stock levels for timely replenishment.
- Managed cross-functional teams for efficient execution of merchandising initiatives and projects.
- Optimized product assortment based on customer preferences, maximizing revenue potential.
- Reduced stock discrepancies through regular audits and accurate record-keeping practices.
- Streamlined inventory management processes for enhanced efficiency and reduced waste.
- Collaborated with marketing teams to develop in-store promotional materials, enhancing brand visibility and customer engagement.
- Increased sales by implementing effective merchandising strategies and collaborating with store partners.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Collaborated with marketing team for prompt promotion of products.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Restraunt Manager
TexaStar Steakhouse
01.2007 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Education
Associates In Global Business And Management - Global Business, Management And Marketing
Troy University
Leesburg,GA12.2019
Master Cosmetology - Cosmetology
Albany Technical College
Albany, GA 03.2017
Certificate - Massage Therapy
Heritage Institute
Jacksonville, FL 06.2001
Skills
- Safety Procedures
- GPS Operation
- Route Planning
- Weather Awareness
- Vehicle Maintenance
- Fuel Efficiency
- Load Management
- Route Optimization
- Delivery Scheduling
- Package handling
- Parcel delivery
- Safety awareness
- Vehicle loading
- Postal regulations
- Hand-Eye Coordination
- Route Navigation
- Weather Tolerance
- Mail Sorting
- Report Preparation
- Route Management
- Supply Management
- Mail distribution
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Vehicle inspections
- Team building
- Task Prioritization
- GPS use
- Mail-sorting and delivery sequence
- Delivery records
- Interpersonal Skills
- Self Motivation
- Goal Setting
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Schedule Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Registered mail protocols
- Change-of-address orders
- Service Sales
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
- Route deliveries
Timeline
Assistant Route Carrier
United States Postal Service, USPS
10.2023 - Current
Seasonal Personal Vehicle Package Delivery Driver
UPS
10.2022 - 01.2023
Dispatch and Office Manager
SurWay Auto Carrier
03.2021 - 04.2023
Merchandiser Manager
Gardenvision
10.2018 - 03.2020
Restraunt Manager
TexaStar Steakhouse
01.2007 - 08.2015
Associates In Global Business And Management - Global Business, Management And Marketing
Troy University
Master Cosmetology - Cosmetology
Albany Technical College
Certificate - Massage Therapy
Heritage Institute
Similar Profiles
ERIC WALLACEERIC WALLACE
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Athen JonesAthen Jones
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Jason AzurinJason Azurin
Postal Worker at United States Postal Service, USPSPostal Worker at United States Postal Service, USPS