Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Wood

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

HR Assistant

GIK Acoustics
02.2023 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Customer Service Representative

GIK Acoustics
08.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Team Lead

Chick-fil-A
10.2017 - 07.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Education

Bachelor of Science - Business Administration And Management

University of West Georgia
Carrollton, GA

Skills

  • HR Policies
  • Employee Recruitment
  • Workstation Design
  • New Employee Onboarding
  • Termination Procedures
  • Application Tracking
  • Employee Relations
  • Exit Interviews
  • Greeting Visitors

Timeline

HR Assistant

GIK Acoustics
02.2023 - Current

Customer Service Representative

GIK Acoustics
08.2021 - 02.2023

Team Lead

Chick-fil-A
10.2017 - 07.2021

Bachelor of Science - Business Administration And Management

University of West Georgia

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Bridget Wood