BRIDGET Y. TOWNSEND
Business Coach / Consultant
Jackson,MS
Summary
Goal-oriented, creative, and highly organized management professional with extensive experience in managing diverse organizations. Exemplify solid leadership skills and proven ability to motivate and mentor individuals. Excel in developing operational plans that align with company goals and objectives. Exceptionally talented in overseeing program and service planning and development, identifying and capitalizing on emerging business ventures. Motivational management style with a history of building high-performance teams to implement strategies for growth, optimize operations, reduce costs, improve service quality, and strengthen the bottom line. Well-versed in acting as a professional advisor to the board of directors. Project management professional known for high standards and delivering impactful results. Demonstrates strong skills in team collaboration, resource management, and strategic planning. Adaptable and reliable with a focus on meeting project requirements, effective communicator with expertise in stakeholder engagement and process optimization.
Overview
20
20
years of professional experience
Work History
Adjunct Professor
Jackson State University
Jackson, MS
03.2024 - Current
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Taught Human Resource courses, providing instruction to up to thirty undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used exams, quizzes and assignments to assess student comprehension.
- Optimized assessment processes by designing rubrics that clearly communicated expectations for various assignments.
- Mentored students on academic and career aspirations, providing guidance that led to significant improvements in their academic performance and career choices.
- Coordinated with other faculty members to align course objectives across curriculum, ensuring cohesive and comprehensive educational journey for students.
- Enhanced academic integrity within courses by implementing rigorous assessment methods that fairly evaluated student knowledge and discouraged dishonest practices.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
Lead Consultant
Youngstown Consulting
Jackson, MS
01.2008 - Current
- Increase awareness about workforce development by helping organizations develop and implement workforce development programs.
- Organize resources and establish priorities for clients.
- Analyze techniques and relationships to develop and apply strategies and techniques.
- Create effective communication and messaging to target audience to effectively represent the views and interests of the organization.
- Examine and re-develop operations and procedures and implement new strategies.
- Undertake projects for the client's business when it lacks the resources or motive to perform them in-house.
- Presented findings and suggestions to clients with ample justification and practical advice.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Built lasting partnerships with key stakeholders across various industries resulting in long-term collaborations for future projects.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Project Specialist/Small Business Coach
Systems Consulting Associates
Jackson, MS
02.2024 - 04.2025
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Optimized resource allocation by closely monitoring project progress and adjusting as needed to maintain efficiency.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Streamlined document management processes, ensuring easy access to critical project information.
- Facilitated training sessions for project management tools, enhancing team productivity.
- Drove successful project completion, maintaining strict adherence to budget constraints.
- Developed comprehensive coaching plans for diverse small business clients, resulting in improved operational efficiency.
- Provided guidance on strategic planning initiatives, enabling businesses to adapt effectively to changing market conditions.
- Built solid partnerships with local community organizations to provide additional resources for client success.
- Guided entrepreneurs through the process of setting realistic goals and developing achievable action plans.
- Facilitated workshops on various topics such as leadership development, time management, and team building to empower small business owners.
- Coached entrepreneurs through challenging situations such as dealing with difficult employees or navigating legal issues while maintaining professionalism.
- Mentored entrepreneurs in the art of negotiation and communication skills, fostering stronger relationships with stakeholders.
- Enhanced small business growth by providing tailored coaching and actionable strategies.
- Delivered presentations on best practices in entrepreneurship and small business management at industry conferences or events, sharing valuable insights with attendees.
- Attended seminars, business expos and other events to develop and support small businesses.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Managed project timelines to accommodate unexpected changes without compromising on deliverables.
- Encouraged innovation among clients by fostering an environment that embraced creativity and forward-thinking ideas.
- Assisted clients in crafting compelling value propositions for their products or services, increasing market appeal and competitiveness.
- Conducted in-depth assessments to identify areas of improvement, leading to customized coaching solutions.
Administration and Program Support Manager
Alluvial Collective (Formerly William Winter Institute)
Jackson, MS
04.2022 - 12.2023
- Assisted in talent acquisition and recruitment processes.
- Conducted employee onboarding and helped organize training & development initiatives.
- Provided support to employees in various HR-related topics such as leaves and compensation and resolved any issues that may arise.
- Promoted HR programs to create an efficient and conflict-free workplace.
- Assisted in the development and implementation of human resource policies.
- Gathered and analyzed data with useful HR metrics, like time to hire and employee turnover rates.
- Organized quarterly and annual employee performance reviews.
- Maintained employee files and records in electronic and paper form.
Human Resource Generalist
Hope Enterprise Corporation (Hope Federal Credit Union)
Jackson, MS
02.2019 - 03.2022
- Assisted in talent acquisition and recruitment processes.
- Conducted employee onboarding and helped organize training & development initiatives.
- Provided support to employees in various HR-related topics such as leaves and compensation and resolved any issues that may arise.
- Promoted HR programs to create an efficient and conflict-free workplace.
- Assisted in the development and implementation of human resource policies.
- Gathered and analyzed data with useful HR metrics, like time to hire and employee turnover rates.
- Organized quarterly and annual employee performance reviews.
- Maintain employee files and records in electronic and paper form.
- Enhanced job satisfaction by resolving issues promptly, applying new rewards and benefits, and organizing team-building activities.
- Ensured compliance with labor regulations.
- Administered compensation and benefit plans.
Virtual Sr. Recruiter (remotely)
People Scout
Jackson, MS
01.2017 - 05.2019
- Company Overview: Contractor for Dept. of Homeland Security
- Implemented staffing and recruiting processes, strategies, and solutions.
- Sourced, recruited, screened, interviewed, and assessed high volumes of candidates for exempt and nonexempt roles to exceed the client's needs and expectations.
- Built strong relationships with hiring managers and facilitated positive candidate experiences.
- Facilitated frequent (typically weekly) update calls with managers to update on search; discuss challenges and design action plans to lead to hires.
- Maintained accurate candidate records and ensured ATS is accurate.
- Adhere to compliance standards in an OFCCP environment.
- Contracted services for federal and local government agencies.
- Proactively sought new avenues to attract candidates.
- Contractor for Dept. of Homeland Security
Managing Partner/Chief Operating Officer
GameBoxExpress LLC
Jackson, MS
01.2016 - 02.2019
- Managed all aspects of the startup of the business.
- Developed and maintained recordkeeping systems.
- Organized resources and established priorities.
- Managed all of the administrative work including booking parties, financials, customer service, social media, website, marketing, and all other administrative/operating duties.
- Served as a game coach during events.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
Director of Mayors Youth Initiative
City of Jackson
Jackson, MS
11.2011 - 10.2016
- Managed the Mayor's youth initiatives and activities including program development, implementation, administration, budgets, marketing, correspondence, personnel management, and grants.
- Created and coordinated youth programs with other city departments and/or outside agencies.
- Coordinated the City of Jackson's Annual Back to School Event servicing over 5000 constituents.
- Served as the education liaison, to develop and encourage collaborative partnerships with public and parochial schools in the City of Jackson.
- Marketed youth and educational programs within the City of Jackson and developed collaborative relationships with other government agencies, non-profits, faith-based agencies, and colleges and universities that provide programs and services for young people.
- Redeveloped and managed the Mayor's Youth Council; a youth program that promotes leadership, civic engagement, entrepreneurship, and higher education for Jackson's future leaders through interaction with government officials, participation in workshops and seminars, and taking part in civic engagement and service learning.
- Supported youth development programs to provide opportunities for personal growth, education, and civic engagement.
- Oversaw event planning committees for annual gatherings or special occasions attended by hundreds of community members.
- Established partnerships with local schools, non-profit organizations, and businesses to expand the reach of our programs within the community.
- Increased youth engagement by developing and implementing innovative programs tailored to their interests.
- Administered volunteer recruitment efforts, resulting in an expanded pool of dedicated mentors for our programs.
- Strengthened community ties through the organization of outreach events and collaborative projects with local organizations.
- Enhanced communication among team members, parents, and students by implementing a centralized information platform.
- Initiated social media campaigns that increased online visibility and attracted new participants to our programs.
- Backbone of supportive network by providing individualized guidance to youths facing personal or academic challenges.
- Built lasting relationships with youth and parents or guardians.
Talent Acquisition Specialist II (remotely)
Aon Consulting Corporation
Jackson, MS
01.2008 - 01.2012
- Company Overview: Contractor for Dept. of Homeland Security
- Function as a full life cycle recruiter, leading recruiting and hiring for all non-exempt, exempt, and senior-level positions.
- Performed comprehensive human resource duties in the area of recruitment, placement, and classification.
- Gathered job requirements from hiring managers and developed knowledge of customer groups to effectively target recruitment efforts cost-effectively and efficiently.
- Sourced & identified qualified candidates through traditional and non-traditional recruitment methods.
- Used the Internet, LinkedIn, community-based organizations, formal/informal networks, etc. to source a diverse pool of qualified candidates.
- Screened candidates and coordinated interviews with the hiring manager based on screening interview outcomes.
- Managed recruitment workflow steps and applicant information, including EEO tracking.
- Represented TSA at national conferences and career fairs for recruiting and company recognition.
- Contractor for Dept. of Homeland Security
Program Manager/Volunteer Recruiter
Junior Achievement of Mississippi
Jackson, MS
02.2005 - 01.2009
- Managed JA programs with particular emphasis on recruiting, training, placement, support, and recognition of volunteers.
- Assisted with fundraising efforts through JA board members and other annual fundraising events.
- Drafted written and oral communication sufficient to develop and deliver briefings, project papers, status and staff reports, and other correspondence. This communication was distributed to and from all levels of management, outside agencies, private companies, and other organizations.
Education
Master of Science - Human Resource Management
Troy State University
Troy, AL 05.2025 - 03.2007
Bachelor of Science - Communications Public Relations
Mississippi College
Clinton, MS 05.2001 - 08.2000
Skills
Strategic leadership
Experience driving employee engagement
Efficient team management
Effective communication
Communication and presentation skills
Planning and Forecasting
Client Services
Service Quality Standards
Client Satisfaction
Service Delivery
Task Management
Decision Making
Business Operation Knowledge
Team Leadership
Task Management
Decision Making
Business Operation Knowledge
Team Leadership
Affiliations
- Boys and Girls Club of Central Mississippi, Board Member, 2016-2025
- MS Business Journal, Top 50 under 40, 2015
- Phi Theta Kappa, Instructor Certified (Leadership Development Studies Program), 2014
- Alignment Jackson Operating Board, 2013-2017
- Partners in Education Advisory Board, 2011-2015
- Power Apac PTA, Board President and Vice President
- Casey Elementary PTA, Board Member
- Parent Leadership Institute of Greater Jackson, Graduate, 2008
Timeline
Master of Science - Human Resource Management
Troy State University
05.2025 - 03.2007
Adjunct Professor
Jackson State University
03.2024 - Current
Project Specialist/Small Business Coach
Systems Consulting Associates
02.2024 - 04.2025
Administration and Program Support Manager
Alluvial Collective (Formerly William Winter Institute)
04.2022 - 12.2023
Human Resource Generalist
Hope Enterprise Corporation (Hope Federal Credit Union)
02.2019 - 03.2022
Virtual Sr. Recruiter (remotely)
People Scout
01.2017 - 05.2019
Managing Partner/Chief Operating Officer
GameBoxExpress LLC
01.2016 - 02.2019
Director of Mayors Youth Initiative
City of Jackson
11.2011 - 10.2016
Lead Consultant
Youngstown Consulting
01.2008 - Current
Talent Acquisition Specialist II (remotely)
Aon Consulting Corporation
01.2008 - 01.2012
Program Manager/Volunteer Recruiter
Junior Achievement of Mississippi
02.2005 - 01.2009
Bachelor of Science - Communications Public Relations
Mississippi College
05.2001 - 08.2000