Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Zangerle

Pryor,Oklahoma

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

Data Entry Clerk

Red Devil
05.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
  • Updated and maintained customer information, documents and records.
  • Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.

Jr Account Manager

Connexus
05.2021 - 05.2023
  • Through collaboration with my team we achieved our monthly and quarterly goals. Some of those goals included clearing out ques involving customer issues, being the number one team multiple months in a row on our contracts, and meeting our KPI goals weekly.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with cross-functional teams to develop strategies for account growth and retention.
  • Evaluated account performance metrics regularly, identifying areas of improvement and implementing action plans accordingly.
  • Increased client satisfaction by promptly addressing concerns and providing effective solutions.
  • Provided exceptional customer service, leading to numerous positive testimonials from clients.
  • Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
  • Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Toll Attendant

Oklahoma Turnpike Authority
04.2020 - 05.2021
  • Facilitated emergency response efforts by communicating incidents promptly to supervisors and responding appropriately according to protocol.
  • Promoted a positive work atmosphere through effective communication with coworkers and adherence to attendance policies.
  • Maintained knowledge of current toll rates, schedules, policies, and procedures to provide accurate information to customers.
  • Supported colleagues during shift changes, sharing important information for seamless transitions between attendants.
  • Kept track of regular maintenance needs for toll booth equipment, ensuring timely requests for repairs or replacements when necessary.
  • Delivered exceptional customer service, addressing concerns, and providing directions or assistance as needed.

Education

Associate of Science - Management

Southern Union State Community College
Wadley, AL
05.2019

Advanced Diploma - Social Sciences

Benjamin Russell
05.2007

Skills

  • Data Entry
  • Customer Service
  • Management and Leadership
  • Strong Problem Solver
  • Teamwork and Collaboration
  • Client Relations
  • Goals and performance
  • Client rapport
  • Customer Relationship Management (CRM)
  • Proficient in Microsoft Office

Timeline

Data Entry Clerk

Red Devil
05.2023 - Current

Jr Account Manager

Connexus
05.2021 - 05.2023

Toll Attendant

Oklahoma Turnpike Authority
04.2020 - 05.2021

Associate of Science - Management

Southern Union State Community College

Advanced Diploma - Social Sciences

Benjamin Russell

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Bridget Zangerle