Hi, I’m
Bridget Zarfos
PORT SAINT LUCIE,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining data management, exemplified during my tenure at Treasure Coast Appliance. Leveraging expertise in Microsoft Excel and professional communication, I've successfully improved document organization and client relations. Achieved a significant increase in efficient data processing, demonstrating meticulous attention to detail and a results-driven approach.
Overview
14
years of professional experience
Work History
Treasure Coast Appliance
Administrative Assistant
09.2021 - 01.2024
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
MC Financial Solutions
Debt Collector
12.2012 - 07.2013
Job overview
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Identified and contacted customers with overdue accounts to address payment status.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Liberty Medical
Account Specialist
07.2012 - 12.2012
Job overview
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Resolved complex account issues, restoring client confidence and preserving business relationships.
Treasure Coast Cancer Center
Medical Records Clerk
12.2010 - 03.2012
Job overview
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
QVC
Customer Service Representative
09.2009 - 09.2010
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Indian River State College Ft. Pierce, FL
from Business Marketing
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Database entry
- Professional Communication
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Professional and mature
- Invoice Processing
- Documentation And Reporting
- Relationship Building
- Meticulous attention to detail
- Microsoft PowerPoint
- Data Management
- Multi-Line Phone Systems
- Client Relations
- Multi-line phone proficiency
- Records administration
- Tech-Savvy
- Complex Problem-Solving
- Social media knowledge
- Internet Research
- Bookkeeping
- Quality Assurance
Timeline
Administrative Assistant
Treasure Coast Appliance
09.2021 - 01.2024
Debt Collector
MC Financial Solutions
12.2012 - 07.2013
Account Specialist
Liberty Medical
07.2012 - 12.2012
Medical Records Clerk
Treasure Coast Cancer Center
12.2010 - 03.2012
Customer Service Representative
QVC
09.2009 - 09.2010
Indian River State College
from Business Marketing
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