Bridget Ziglinski

Recruited by TotalMed Staffing to work for Navitus Health Solutions.

• Interpret formulary change request information from various sources, including Formulary Advisory Committee, Pharmacy and Therapeutics committee, Medi-Span, and Account Management for entry of information into Formulary Benefit Management System.

• Effectively communicate formulary change request information to BCA and CT.

• Implement formulary design for new clients.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Entered and processed patients' prescriptions into internal system.
• Communicated directly with doctors offices via telephone, fax and email.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counted and labeled prescriptions with correct item and quantity.
• Reviewed and verified customer information and insurance provider information.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Entered customer data into room system and updated information whenever patrons changed rooms.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Kept accounts in balance and ran daily reports to verify totals.

• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.