Summary
Education
Skills
Timeline
Work History
Certification
Overview
Generic

Bridget Burchfield

Operations Supervisor /Training Supervisor
Bulls Gap,TN

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and efficient Operations Supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Education

High School Diploma -

West Greene High School
Mosheim, TN
06.1997

Skills

  • Responsible alcohol service
  • Elegant food plating
  • Ordering bar supplies
  • Menu memorization
  • Self-Motivated
  • Customer Service
  • Team building
  • Problem-Solving
  • Leadership
  • Attention to Detail
  • Conflict Resolution
  • Multitasking Abilities
  • Active Listening
  • Training and Development
  • Analytical and Critical Thinking
  • Written Communication
  • Computer Skills
  • MS Office
  • Excellent Communication
  • Organization and Time Management
  • Planning and Coordination
  • Data Management
  • Decision Making
  • Time Management
  • Good Telephone Etiquette
  • Critical Thinking
  • Complaint resolution
  • Sales expertise
  • Report preparation
  • International sales support
  • Inbound and Outbound Calling
  • Creative problem solving
  • Key stakeholder relationship building
  • Strategic sales knowledge
  • Service standard compliance
  • Account management
  • Technical Support
  • Training development aptitude
  • CRM
  • Money handling abilities
  • Professional telephone demeanor
  • Client Needs Assessment
  • Appointment Setting
  • Billing Inquiries
  • Documentation and reporting
  • Call center operations
  • Service recommendations
  • Written and oral communication
  • Key Performance Indicators (KPIs)
  • Task Delegation
  • Continuous Improvement Projects
  • Cultivating Productive Relationships
  • Motivational Leadership
  • Team Training
  • Project Planning
  • Shift Coverage
  • Employee Development
  • Employee Relationships
  • Individual and Team Goals
  • Professional Telephone Etiquette
  • Directing Team Members
  • Desktops, Laptops and Mobile Devices
  • Team-Building Exercises
  • Materials Planning and Logistics
  • Database Maintenance
  • Government Rules and Regulations
  • Safe Work Methods
  • Data Communications
  • Quality Improvement Strategy
  • Operations Oversight
  • Behavior Identification
  • Organizational Structuring
  • Supervising Technicians
  • Content Workflow
  • Complex Problem-Solving
  • Operations and Procedural Knowledge
  • Manage Operations
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Oversee Administrative Functions
  • Hiring and Onboarding
  • Management
  • Technology
  • Production

Timeline

Operations Supervisor

Advanced Call Center Technologies LLC
12.2021 - Current

Benefits Advisor

Alorica
07.2021 - 11.2021

Bartender Shift Manager

Veterans Of Foreign Wars
06.2013 - 05.2019

Bartender Shift Manager

Veterans Of Foreign Wars
10.2008 - 06.2013

Assembly Line Worker

DTR
06.1999 - 06.2007

High School Diploma -

West Greene High School

Work History

Operations Supervisor

Advanced Call Center Technologies LLC
12.2021 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Compiled training materials for new employees and tracked skill development.
  • Managed internal operational standards and productivity targets.
  • Analyzed department metrics and performance and reported findings to management.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored front areas so that questions could be promptly addressed.

Benefits Advisor

Alorica
07.2021 - 11.2021
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
  • Worked with leadership to support organization's business objectives and meet legal requirements.
  • Served as subject matter expert in answering questions from colleagues regarding benefits.
  • Functioned as main point of contact for benefit carriers.
  • Participated in design and ongoing management of benefit plans.
  • Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
  • Developed and maintained courteous and effective working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delivered product or service to customer locations within specific timeframes.
  • Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
  • Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
  • Developed ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agency.
  • Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.
  • Logged client conversations, policy information and changes in client information at time of each phone call made.
  • Honed professional and technical knowledge by attending educational workshops, reviewing professional publications and staying in tune with changes internal to company.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.

Bartender Shift Manager

Veterans Of Foreign Wars
06.2013 - 05.2019
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Poured and prepared mixed drinks for over customers daily and created new libations drawing in clientele.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.


  • Increased bar revenue through development and marketing of featured cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Improved and applied social media marketing strategies to increase patronage.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.

Bartender Shift Manager

Veterans Of Foreign Wars
10.2008 - 06.2013
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Orchestrated social functions , including private parties, business meetings and formal engagements.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits .
  • Maintained accurate cash drawer of $1000.00 per shift.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Recruited and trained bartenders and barbacks and scouted and auditioned performers for various special events.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Kept bar presentable and well-stocked to meet customer needs.

Assembly Line Worker

DTR
06.1999 - 06.2007
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Sampled and tested final products to check conformance with production tolerances.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Followed outlined specifications to implement effective assembly plans.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Employed and skilled to assemble components with minimal supervision, exceeding all expected project milestones.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Buffed out minor scratches and imperfections to improve product quality.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled and transported items to support assembly operations.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Followed outlined specifications to implement assembly plans.

Certification

  • Licensed Health and Accident and Life Insurance -

Overview

25
25
years of professional experience
1
1
Certificate

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Bridget BurchfieldOperations Supervisor /Training Supervisor