Bridget Jacqueline Callahan
West Brookfield,MA
Summary
Dedicated professional with operational management experience, currently a registrar at a meditation retreat center, seeking the role of Library Supervisor, evenings and weekends. Proven problem-solving skills, exceptional customer support, and detail-oriented work. Skilled at building relationships across diverse demographics and management levels. Adept at enhancing workflows and a good sense of humor under pressure. Recognized for outstanding communication, adaptability, and commitment to community well-being.
Overview
15
15
years of professional experience
Work History
Assistant Registrar
Insight Meditation Society
Barre, MA
01.2024 - Current
- Assisting in the development and implementation of a new registration system, Salesforce
- Process Retreat Center registrations effectively and efficiently
- Handles cancellations and refunds; tracks waitlist activity, updates database, awards scholarships
- Manages entire Retreat Center Service Retreat program, including interface with operations, to fill all slots and keep involved
- Responsible for accurate daily, monthly and annual accounting for registration funds, cash, checks, in-house credit
- Coordinates teacher travels including communication, logistics and reimbursements
- Responsible for group communications, tracking and follow up
- Ensures smooth running of retreats by effectively communicating across operational departments
- Responds to all yogi requests and/or needs with respect, patience and kindness, demonstrating professionalism
Operations Manager, BizOps Manager
Zeus Living
San Francisco, CA
02.2020 - 09.2022
- Oversaw and directed the operational functions of multiple metros from distribution, field work, and customer experience
- Recruited, hired and trained team members on application of projects, customer relations and customer service.
- Handled escalated customer issues with a focus on resolution and customer satisfaction
- Scheduled and managed the workload of in house employees and third party contractors
- Built and distributed SOP's for company wide use between multiple teams to optimize productivity
- Measured and reviewed performance via KPIs and metrics.
- Resolved tech challenges associated with company website and company platform by partnering with our engineering team
- Managed the distribution of new information and upheld the new expectations between teams
- Ran audits of our internal information to ensure the integrity of our data
- Practiced systems thinking and negotiated the needs of internal teams to optimize cross functioning
- Worked closely with senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Slack, Google Suite, Looker, Click Up
Stylist Administrator
BHLDN ANTHROPOLOGY
Portland, OR
12.2017 - 07.2019
- Responsibilities focused on excellent customer satisfaction
- Effectively shared information about designers, materials, and craft to shape the clients understanding of each piece
- Attentive collaboration with customers and customer groups to reach excellent results
- Maintained currency in design trends, social media and used natural ability for aesthetic awareness
- Worked independently with internal and external design teams
- Provided follow up customer service to ensure overall satisfaction
- Word, Excel, Outlook technology skills
Laborer
PALMER PAVING CORPORATION
Palmer, MA
06.2012 - 05.2016
- Executed projects with a small team in short timeframes
- Demonstrated physical stamina for working long shifts in a hot or unpleasant outdoor work environment
- Excellent time management skills to meet the requirements of completing long distance projects
- Skilled at multi-tasking, working on several simultaneous construction and repair projects with speed and accuracy
Office Manager
PALMER PAVING CORPORATION
Palmer, MA
05.2009 - 06.2012
- Managed all scheduling, administrative tasks for company CEO
- Created presentations for both company CEO and COO
- Evaluated and identified ineffective workflow processes
- Identified and addressed problem areas and engaging teamwork to implement solutions improving productivity and personal performance
- Handled order entry and inventory replenishment functions
- Maintained highly organized and efficient corporate office
Education
Thinking Beyond Borders
Naropa University
Skills
- Logistics Oversight
- Planning and Implementation
- Experienced in providing quality customer service
- Highly detail-oriented; anticipate next steps relative to importance
- Problem-solver with initiative and creativity
- Workflow Optimization
- Adaptable to shift focus when the situation requires a timely redirect
- Issue management and team coordination
- Cross-functional communication and coordination
- Excellent communication skills (oral, written) with diverse groups of people
- Emotional intelligence
- Staff Training and Development
- Superior performance in high-demand, fast-paced environments
- Self-starter, fast learner, resourceful
- Computer-savvy: Word, Excel, Outlook, Power-Point, Google Suite, Slack, Looker, Click Up, Social media expertise
Timeline
Assistant Registrar
Insight Meditation Society
01.2024 - Current
Operations Manager, BizOps Manager
Zeus Living
02.2020 - 09.2022
Stylist Administrator
BHLDN ANTHROPOLOGY
12.2017 - 07.2019
Laborer
PALMER PAVING CORPORATION
06.2012 - 05.2016
Office Manager
PALMER PAVING CORPORATION
05.2009 - 06.2012
Thinking Beyond Borders
Naropa University
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