Bridget Salter
Iron Station,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER, AVP
Wells Fargo
11.2022 - 10.2023
- Set up and led a team of Senior Analytics Assistants on the National Pricing Validation Desk Team responsible for reviewing, processing the requested tasks, provide internal inbound call support, and review and respond to requests and questions received from sales and operations in a shared mailbox related to departmental operations.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Promoted Diversity & Inclusion within the team
- Developed team members
- Managed productivity/quality for fifteen team members - Met or exceeded productivity and maintained a 97% or higher quality rating
- Performed training, coaching, and quality reviews
- Monitored workflow in a dashboard and mailbox
- Handled escalations
- Modified / Created new procedures and derived new initiatives/process changes as needed
- Performed reporting.
OPERATIONS MANAGER, AVP
Wells Fargo
05.2021 - 11.2022
- Set up and led a functional area comprised of Senior Escalations Representatives responsible for researching and reviewing escalations, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining a positive customer experience
- Made employment decisions and set performance standards
- Identified opportunities for developing and monitoring service standards and goals
- Managed productivity/quality for the twelve to fifteen team members and a work director - Met or exceeded productivity and maintained a 98% or higher quality rating
- Made daily supervisory decisions and resolve issues related to escalations
- Leveraged interpretation of policies, procedures, and practices
- Collaborated with first line managers and team regarding escalations
- Interacted directly with internal and external partners
- Mentored and guided talent development of direct reports and assisted in hiring talent.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
LOAN ADMINISTRTION MANAGER 2
Wells Fargo
07.2012 - 05.2021
- Set up and led several closing teams, a compliance team, and a business services group to include a Loan Administration Manager 1 within loan originations
- Managed productivity/quality for up to forty team members, a work director, and a manager - Met or exceeded productivity and maintained a 95% or higher quality rating
- Recruited, developed, and coached team members to higher levels of success and performance
- Mentored team members and leaders to increase engagement, develop leadership skills, and promote career growth
- Fostered a productive work environment
- Delivered an elevated level of customer service by identifying and closing operating gaps to minimize risk
- Held monthly team meetings, daily huddles, and bi-weekly team member touch bases for opportunities, development, and recognition
- Managed day to day operations to ensure loans closed within SLA and salability is secured by adhering to program guidelines, compliance, quality, and regulatory requirements
- Worked with senior leaders to resolve escalated issues
- Partnered with Senior Process Owners and Leadership on projects for process improvement
- Managed operational risk through successful audits and inspection of all required compliance and credit risk requirements
- Created, developed, and maintained partnerships with internal and external business units to ensure quality customer service.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
LOAN DOCUMENT SPECIALIST
Wells Fargo
01.2012 - 07.2012
- Performed compliance reviews for Wells Fargo Financial and subsidiaries to ensure compliance with Federal and State regulatory requirements, as well as company policy.
- Enhanced loan processing efficiency by streamlining document management procedures.
- Mentored junior staff members on best practices for document management, enhancing overall team performance levels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
FINANCE MANAGER
Stoltz Ford
01.2009 - 01.2012
- Responsible for presenting and securing financing product options for auto consumers.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
DIRECTOR OF CAREER SERVICES
Education Affiliates Inc.
01.2005 - 01.2009
- Responsible for overseeing the career services functions for five schools in the NE region.
- Enhanced student career success by implementing robust services and programming for diverse populations.
- Strengthened partnerships with employers by conducting regular outreach and fostering professional relationships.
- Prepared and administered budget of $100,000 for campus with 400 students.
Education
Bachelor of Science - Business Management/Information Systems
University of Phoenix
Online01.2009
Associates of Arts - Mechanical Engineering
Penn State University/ University of Phoenix
DuBois, PA/Online01.2003
Skills
- Production
- Inventory Management
- Organizational Management
- Performance Reporting
- Advanced Microsoft Office (Word, Excel, and Outlook) skills
- SharePoint
Certification
- AutoCAD
- Six Sigma White Belt
- Six Sigma Yellow Belt
Affiliations
- Pride Connection
- Women's Connection: Charlotte Chapter
Timeline
OPERATIONS MANAGER, AVP
Wells Fargo
11.2022 - 10.2023
OPERATIONS MANAGER, AVP
Wells Fargo
05.2021 - 11.2022
LOAN ADMINISTRTION MANAGER 2
Wells Fargo
07.2012 - 05.2021
LOAN DOCUMENT SPECIALIST
Wells Fargo
01.2012 - 07.2012
FINANCE MANAGER
Stoltz Ford
01.2009 - 01.2012
DIRECTOR OF CAREER SERVICES
Education Affiliates Inc.
01.2005 - 01.2009
Bachelor of Science - Business Management/Information Systems
University of Phoenix
Associates of Arts - Mechanical Engineering
Penn State University/ University of Phoenix
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