Bridget Joyce McCoy

• Used active listening and relationship-building skills to assess customer qualification, build rapport and connect with sales consultants.
• Consistent high performance which led to a promotion from retention to sales, in less than 3 months.

• Led Urban Outreach activities geared toward the homeless and helpless in the community.
• Provided individuals and families with information and resources to connect with available programs.
• Served in various leadership roles to plan and manage community initiatives.

• Completed customer satisfaction surveys for diverse company customers. (Utilities, and automotive)
• Answered inbound calls, chats and emails to facilitate customer service.
• Ticketing and Customer Service for different theaters.

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Explained amount for expected services and provided detailed answers to customer questions.
• Navigated multiple monitors and software programs simultaneously to ensure high quality and timely delivery.

• Diagnosed with major illness
• Major Surgery performed
• Recovery and Rehabilitation Period

• Leadership and support of a team of 25> agents who review videos for appropriateness / possible violations of terms of service for a social media platform.
• Provision of emotional and psychological support to team members, as well as mentoring and assisting them to grow and improve skills and quality as a team, and individually.
• Implementation of multiple databases to track attendance, production, and quality.

• Provided food, clothing and resources for the underserved community of Dominican Republic and Haiti
• Met individuals to deliver Bibles, spread word of Christ and lead prayers.
• Spread faith through various evangelistic means, including preaching, Bible readings and group activities.

· Provided Critical Customer Care: I.e., Public Service and Better business complaint resolutions.

· Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

· Led a team of customer service representatives to increase service center profitability.

• Performed customer negotiations to reach fair conclusion for both business and customer.