Hi, I’m
Bridget Steiner
Technical Specialist
Kansas City,KS
Summary
Client focused professional with 8 years of experience looking to join a dynamic company with growth opportunities. Trained in all elements of client care and successful in working as part of a team handling all administrative needs. Excellent problem solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Office and database management.
Overview
8
years of professional experience
Work History
Insight Global
Tech Analyst
11.2021 - Current
Job overview
- Respond to 20+ alarms providing consistent, daily response rate
- Established "WOW" client service when assisting Walmart employees and managers
- Apply IT best practices to tackle challenges working with different computer systems
- Maintain 100% quality success rate during weekly huddles and individual meetings
The Hartford Group Benefits
Customer Service Specialist
09.2018 - 12.2021
Job overview
- Aided brokers, policyholders, and Third-Party Administrators via call, chat, and email regarding insurance policies
- Completed training of Statutory Disability and Medical Underwriting lines of business
- Given multiple projects by supervisor to submit by end-of-day or end-of-week deadline, 100% success rate
- Completed Career Training and proficiency, resulting in promotions, quarterly bonus, and salary increases
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
AIE Precision Manufacturing
Logistics Analyst
04.2015 - 09.2018
Job overview
- Assisted in processing contract negotiations, logistics planning and increased quality coordination by 10 percent
- Generated monthly reports on transportation costs for business to meet monthly quota
- Performed weekly freight audits via invoice, inventory and load inspection
- Coordinated resolution of issues with warehouses, sales brokers and carriers
Education
Johnson County Community College, Overland Park, KS
Associates Of Arts
05.2017
Skills
- Consistency
- Time Management
- Interpersonal Communication
- Adaptability
- Attention to Detail
- Team Work
- Computer Literacy
- MS Office
- Database Management
- Technical Analysis
- Efficient Service
- Customer Satisfaction
Timeline
Tech Analyst
Insight Global
11.2021 - Current
Customer Service Specialist
The Hartford Group Benefits
09.2018 - 12.2021
Logistics Analyst
AIE Precision Manufacturing
04.2015 - 09.2018
Johnson County Community College
Associates Of Arts
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