Bridgett Adams
33 Pasadena Knoll ,Martinsville, VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Green Rock Correctional Center
10.2025 - 01.2026
- Learned and adhered to security protocols for maintaining safe environment.
- Assisted in monitoring inmate behavior to ensure compliance with facility rules.
- Supported emergency response procedures during incidents or disturbances.
- Participated in training sessions on conflict resolution and de-escalation techniques.
Customer Service Representative
Helpware
02.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Reviewed and processed insurance claims to ensure compliance with company policies and procedures.
- Evaluated claim documentation for accuracy, identifying discrepancies and liaising with clients for resolution.
- Maintained up-to-date knowledge of industry regulations to enhance claims processing efficiency.
Assembler
Morgan Olson
01.2023 - 12.2023
- Assembled components according to detailed specifications and quality standards.
- Operated hand and power tools to enhance production efficiency and accuracy.
- Collaborated with team members to optimize assembly line processes and reduce downtime.
- Conducted quality inspections on finished products to ensure compliance with safety regulations.
Mail Carrier
United States Postal Service, USPS
06.2021 - 2022
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Managed sorting and organizing of mail, optimizing delivery processes for improved workflow.
- Operated postal vehicles safely while adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries, addressing discrepancies promptly to uphold service quality.
Education
High School Diploma -
John Motley Morehead High School
Eden, NC05.2013
Skills
Friendly, positive attitude
Certification
CSC, Cybersecurity
Timeline
Correctional Officer
Green Rock Correctional Center
10.2025 - 01.2026
Customer Service Representative
Helpware
02.2024 - 09.2025
Assembler
Morgan Olson
01.2023 - 12.2023
Mail Carrier
United States Postal Service, USPS
06.2021 - 2022
High School Diploma -
John Motley Morehead High School