Bridgett Ellison
Greenbelt,MD
Summary
An astounding Program Support professional with experience providing over 5 years of experience providing educational advising and career, workforce development to various populations world-wide. Seeking to guide clients of program services on the right career paths. Provided academic advising to over 100 students in one year and process an average of 150 grant applicant calls monthly.
Overview
11
11
years of professional experience
Work History
Career Advisor
Zeiders Enterprises Inc.,
Woodbridge, VA
09.2016 - Current
- Developed career and education plans based on individual needs.
- · Respond daily with accuracy to workforce grant assistance requests by way of online portal, Live Chat, and phone inquiries from Department of Defense (DoD) military spouses and service members seeking help with completing mandated, 9-step application process for the My Career Advancement Account (MyCAA) workforce development grant and employment resources
- Review database records and submit spouse testaments to determine eligibility of program benefits and special exception requests and provide career advisor recommendations for approval of requests
- Assist in maintaining Case Management System for Defense Enrollment Eligibility Reporting System (DEERS) records in accordance with the Privacy Act regulations, confidentiality of PII information and appropriate disclosure protocol
- Evaluate, analyze facts, and offer improvements on program policies in accordance with DoD regulations for MyCAA grant; review applications and benefits claims requests 15 to 20 requests daily
- Assist in the identification of trends and needs to impact legislation and emerging trends for military spouse population
- Interpret program and DoD National Defense Authorization Act (NDAA) policies for grant participants, new hires and stakeholders pertaining to use of the MyCAA funding
- Appointed to Gold Standard Audit ReSet Initiative Team to make improvements to call center operating procedures
- Manage and safeguard effectively PII and PHI information of Active-Duty military spouses and service members in accordance with DoD Regulation 5400.11-R; inform program participants of all requirements needed to further process benefits
- Research, coordinate and escalate to management program policy waiver requests for grant participants to ensure timely payment of tuition costs to third-party vendors and to maintain eligibility
- Accurately and routinely apply Standard Operating Procedures (SOPs) and interpret program policies to provide exceptional customer support by explaining technical data and benefits claims denials
Regional Marketing Representative
Worldwide Staffing Exchange, LLC
Bethesda, MD
02.2015 - 08.2016
- Created customized marketing materials to increase product awareness.
- Contacted prospective clients and provided timely follow up by providing electronic marketing materials for clients’ review resulting in the building of advantageous relationships with Federal agencies
- Researched with accuracy and timeliness databases for solicitation opportunities with Federal agencies and private organizations and reported daily on research outcomes leading to timely Request for Proposals (RFPs) submissions
- Routinely proofed, edited written correspondence for accurate documentation of RFPs resulting in awards to WWSE by Federal Agencies
Program Technician
U.S. Department Of Agriculture
Alexandria, VA
06.2014 - 02.2015
- Processed with speed and accuracy, in a production environment, time-sensitive mailed and electronic SNAP correspondence on average of 13 requests daily and public inquiries in accordance with Federal procedures, FOIA Regulations and agency’s mission
- Daily received, reviewed, disseminated, and tracked national, public requests for action from high-profile SNAP recipients successfully clearing a back-log of public correspondence by 50%
- Routinely provided front-office communications coverage and administrative support to SNAP executive SES-level administrators
Vocational Development Specialist
DC Department Of Human Services (DHS)
Washington D.C., DC
11.2013 - 06.2014
- Conducted, daily, client-needs assessments and determined eligibility of state benefits with timeliness and accuracy improving customer’s “first encounter” sessions by 40%
- Proven ability to relate successfully with 95% of program clients through client responsiveness to services
- Provided social and employment case management services to clients including resource referrals and used electronic data processing (EDP) systems to input data for processing Temporary Assistance for Needy Families (TANF) benefits claims which generated automated correspondence
- Determined appropriate employment prospects for at-risk adults with disabilities leading to clients finding sustainable job training opportunities to actualize their career goals.
Researh
US Bureau Of The Census, (CDAR)
Suitland, MD
07.2012 - 10.2013
- Disseminated research findings to personnel as white papers, presentations and spreadsheets.
- Managed daily Disclosure Review Board (DRB) data disclosure requests for clearance through the process of retrieval, review, logging, and recording of confidential public data requests and research documents for Board review
- ·Assisted research staff and division Chief in improving internal CDAR webpage to strengthen marketing of division’s statistical products and services in addition to providing improved agency-wide support
- Composed well-written comprehensive meeting agendas and meeting minutes for dissemination on behalf of DRB Chair, to DRB committee members and other agency constituents resulting in a working report for DRB follow up
- Arranged domestic and international travel, professional development trainings, processed WebTA time and attendance for CDAR staff with 97% accuracy per month.
Academic Advisor
The University Of The District Of Columbia
01.2010 - 09.2011
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Registered 500 undergraduates, graduate and transfer students during major term registration periods with course accuracy and timeliness to avoid student late-registration fees
- ·Maintained direct contact with over 500 students to continuously develop action plans for academic success.
- Evaluated on a weekly basis 15-20 academic transfer credit evaluations towards undergraduate degree programs and made recommendations for successfully completing program for timely program completion
- Daily, made on average 10 to 20 relevant and timely student support referrals as needed, coordinated, and collaborated with faculty and university-wide staff academic support services for resilient students resulting in students’ ability to successfully complete academic term towards degree completion
- Appointed as Office of Academic Advising and Student Retention representative to the Middle States Accreditation Committee on General Education curriculum requirements in which UDC was awarded accreditation for next 5 years
- Appointed to represent Advising Department during 3 Open House and student orientation events during academic year
Education
Master of Arts - Master of Education, Counseling Psychology
Howard University
Washington, DC05.2005
Bachelor of Arts - English Composition And Rhetoric
University of The District of Columbia
Washington, DC05.2003
Skills
- Critical Thinking
- Behavior Counseling
- Attention to Detail
- Self-Help Education
- Course Counseling
- Conflict Management
- Progress Reporting
- Student Records Maintenance
Timeline
Career Advisor
Zeiders Enterprises Inc.,
09.2016 - Current
Regional Marketing Representative
Worldwide Staffing Exchange, LLC
02.2015 - 08.2016
Program Technician
U.S. Department Of Agriculture
06.2014 - 02.2015
Vocational Development Specialist
DC Department Of Human Services (DHS)
11.2013 - 06.2014
Researh
US Bureau Of The Census, (CDAR)
07.2012 - 10.2013
Academic Advisor
The University Of The District Of Columbia
01.2010 - 09.2011
Master of Arts - Master of Education, Counseling Psychology
Howard University
Bachelor of Arts - English Composition And Rhetoric
University of The District of Columbia
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