Hi, I’m
LAWRENCE WRIGHT II
Capitol Heights,MD
Summary
Manage team operations to ensure high-quality service delivery and maintain customer satisfaction.
Overview
22
years of professional experience
Work History
Compass/Levy Restaurants
General Manager of Concessions
06.2023 - Current
Global Concessions, Inc.
Restaurant Manager
04.2014 - 05.2023
Job overview
- Implemented training programs focused on improving sales service quality and maintaining facility sanitation, ensuring a productive and engaging workplace.
- Collaborated with service managers to ensure seamless operations through effective cross-training and support.
- Managed labor scheduling and performance monitoring to ensure alignment with expected business activity levels.
- Conducted regular reviews of health, safety, and labor regulations to maintain compliance and protect the well-being of restaurant employees and guests.
- Monitored implementation of restaurant policies and verified prompt completion of employee performance records.
- Monitored team performance and adjusted workflow strategies to consistently meet or surpass service excellence objectives.
- Implemented training initiatives for kitchen personnel, focusing on equipment operation, food safety protocols, and portion control techniques.
- Analyzed spending patterns and adjusted allocations to achieve monthly budget targets.
- Analyzed and improved inventory processes, resulting in reduced spoilage and lower food costs.
- Conducted regular quality checks and inventory assessments to optimize freshness of food supplies.
- Guided staff through training and mentorship processes to ensure seamless integration of new programs.
Compass/Levy Restaurants
Staffing Coordinator/Inseat/Concession Supervisor
05.2010 - 04.2014
Job overview
- Evaluated non-profit organizational structure in collaboration with concessions team to establish optimal staffing levels for each event across various locations.
- Spearheaded recruitment of dedicated 501c non-profit volunteers to drive fundraising initiatives for community causes.
- Oversaw staffing management to ensure optimal levels aligned with event business demands.
- Assisted in training staff across non-profit organizations. Supported operations of levy restaurants by maintaining core standards.
- Oversaw compliance initiatives to guarantee 100% adherence to online alcohol training for non-profit members.
- Oversaw a team of over 40 food representatives at major events across Atlanta, ensuring operational efficiency.
- Oversaw preparation of employee scheduling for Hawks season and events at Philips Arena.
- Analyzed sales trends, customer satisfaction metrics, and order volumes to optimize inventory management.
- Oversaw cash management operations for premium cashier representatives during business opening and closing, ensuring proper equipment assignment.
- Oversaw product inventory counts for opening and closing of business operations.
Aramark Food Services
Inseat Premium and Vending Manager
03.2004 - 04.2010
Job overview
- Directed and coordinated a workforce of over 200 employees to ensure successful execution of large-scale events in Atlanta.
- Coordinated all vendor activities and product inventory within vending commissaries to enhance event execution.
- Managed product level assessments to ensure optimal inventory for vending and in-seat services.
- Ensured accountability in inventory control through daily verification of stock levels.
- Conducted analysis and developed plans to enhance sales performance and profitability.
- Generated detailed reports to monitor staff efficiency, food usage, and sales metrics at the conclusion of each shift and week.
- Developed and executed comprehensive plans aimed at maximizing sales profit and improving team performance.
Education
D.M. Therrell High SchoolAtlanta, GA
High School Diploma
05.1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
Timeline
General Manager of Concessions
Compass/Levy Restaurants
06.2023 - Current
Restaurant Manager
Global Concessions, Inc.
04.2014 - 05.2023
Staffing Coordinator/Inseat/Concession Supervisor
Compass/Levy Restaurants
05.2010 - 04.2014
Inseat Premium and Vending Manager
Aramark Food Services
03.2004 - 04.2010
D.M. Therrell High School
High School Diploma