Bridgett Harrison

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Review medical records including examining medical treatments and interventions to avoid payment denial and optimizing reimbursements.

Ensure the patient receives the best care while determining what level of treatment is necessary.

Collaborate with other nurses, physicians, and health care providers while searching for essential information to confirm the patient’s insurer authorizes services.

Work with insurance companies to provide preauthorization information. Ensure appropriate reimbursement is received, and the company or patient isn't stuck with unnecessary payments.

• Reduced financial reporting turnaround time, meeting all regulatory submission deadlines.
• Facilitated cross-departmental collaboration to align financial and operational goals.
• Developed sophisticated cash flow management system, enhancing company's liquidity and financial stability.
• Enhanced financial reporting accuracy by implementing robust cost accounting protocols.