Bridgett Hoey
Gilbert,AZ
Summary
Forward-thinking professional bringing more than 14 years of experience working and implementing fast-paced physician practices and surgical centers. Exceptional success driving financial improvements and revenue increases for large specialty practices and primary care facilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Practice Administrator
Atlas Neurosurgery and Spine
01.2024 - Current
- Collaborated with 3 physicians to develop strategic plans for continued growth and expansion of the practice's service offerings.
- Assisted in recruiting top-quality medical professionals to strengthen the practice's reputation for excellence.
- Enhanced employee morale through regular performance evaluations and professional development opportunities.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Created and implemented organizational policies and procedures.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Completed semimonthly payroll and maintained employee records.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times for 23 employees and 3 mid-levels.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
Medical Practice Administrator
Premier Mountain Healthcare
08.2021 - 01.2024
- Collaborate with doctors, mid-levels, patients, and other employees to identify and resolve healthcare needs
- Supervise a team of 32 personnel
- Maintains up-to-date information in electronic medical records software
- Represent office during board and community meetings, delivering supporting information, and announcing new facility programs, and initiatives
- Develop and maintain KPI’s to meet specific goals
- Develop and update department goals and achievements throughout the fiscal year
- Produce monthly financial reports like income statements, balance sheets, and cash flow statements for presentation to board of directors
- Calculate payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements
- Develop and distribute employee work schedules based on operational needs and employee requests
- Record keeping of expenses and monitored budget while recommending opportunities for cost savings
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration, and general liability.
Chief Operating Officer
Northern Arizona Pain Institutes
10.2012 - 08.2021
- Refined organizational structure to consolidate, streamline and delineate necessary functions
- Developed quarterly business plans to evaluate cost projections
- Negotiated and drafted contracts with business partners, clients, and vendors, saving company over $10K annually
- Established company policies to promote company culture and vision
- Collaborated with CEO and Medical Director to develop and implement recommendations for service improvement
- Led operational oversight and budgetary supervision for 4 clinic locations and 1 Ambulatory Surgical Center
- Maintained P&L and shouldered corporate fiscal responsibility
- Verified consistency in quality planning, quality control, quality insurance and quality improvement
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans
- Oversaw operations and coordinated with managers to increase quarterly profits
- Interviewed, supervised, and motivated 50 staff members in 5 different locations to achieve optimal productivity
- Implemented and assisted with the structure of new EHR system, successfully achieving go-live.
Education
Bachelor of Science - Business and Administration
Colorado University
Colorado City, AZ01.2023
Skills
- Information Systems Development
- Employee Performance Evaluations
- Financial Operations Oversight
- Policy and Procedure Development
- Operational Records Maintenance
- Facility Inspections
- Government healthcare regulatory requirements
- Human Resource Management
- Medicare Compliance
- Stakeholder Relations
- Intuit QuickBooks
- Change and Growth Management
Certification
- Licensed Notary, 10/2025
- HIPPA
- CPR/BLS, 2025
- HR Management
Timeline
Medical Practice Administrator
Atlas Neurosurgery and Spine
01.2024 - Current
Medical Practice Administrator
Premier Mountain Healthcare
08.2021 - 01.2024
Chief Operating Officer
Northern Arizona Pain Institutes
10.2012 - 08.2021
Bachelor of Science - Business and Administration
Colorado University
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