Bridgett Hokett
Team Member
Hartselle,Alabama
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking PCA position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
MazdaToyota
Madsion, AL
07.2021 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Operated material moving equipment to move heavy loads and maintain production levels.
Server
Longhorn Steakhouse
Decatur, AL
07.2019 - 05.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Detention Officer
Morgan County Correctional Complex
Decatur, AL
01.2016 - 07.2019
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 200 inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Processed visitors and attorneys arriving to see prisoners.
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated video arraignment processes as part of judicial process.
- Testified in court pertaining to prisoner statements and behavior while in custody.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Created and maintained arrest files on inmates processed through jail.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Maintained custody and control of [Number] inmates housed in 200 plus in max security unit.
- Restrained juvenile inmates when disturbances required physical intervention.
CNA
Summerford Nursing Home
Falkville, AL
10.2011 - 07.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - General Studies/ Pre Nursing
Calhoun Community College
Tanner, ALHigh School Diploma -
Danville High School
Danville, ALNo Degree - First Responder
Alabama Fire Collage
Skills
- Team Member Motivation
- Cooperative Relationships
- Computer Skills
- Quality Inspections
- Clear Communication
- Attention to Detail
- Teamwork and Collaboration
- Willingness to Learn
- PPE Compliance
- Relationship Issues Management
Certification
- Certified CNA, Summerford nursing home - 2013 (expired)
- C.E.R.T Training - 2017, Morgan Co. Sheriff
- Active shooter training
- S.S.G.T
- First Responder
- CPR
Timeline
Team Member
MazdaToyota
07.2021 - Current
Server
Longhorn Steakhouse
07.2019 - 05.2020
Detention Officer
Morgan County Correctional Complex
01.2016 - 07.2019
CNA
Summerford Nursing Home
10.2011 - 07.2013
No Degree - General Studies/ Pre Nursing
Calhoun Community College
High School Diploma -
Danville High School
No Degree - First Responder
Alabama Fire Collage
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