Bridgett Hood
Conroe,Tx
Summary
Seeking a career which allows progressive experience, skills and abilities to contribute to the ongoing success of an organization. Experienced and reliable Pharmacy Technician with a positive and knowledgeable approach to supporting the day-to-day functions and services of pharmacies. Detail-oriented professional with a keen eye for problem-solving and time management. Over 15 years of experience in bookkeeping and customer service, bringing a strong foundation in these areas to ensure efficient operations and exceptional customer care.
Overview
23
23
years of professional experience
Work History
Lead Pharmacy Technician
Kroger Pharmacy
07.2017 - 04.2025
- Processed all prescriptions through Data Entry and conducted post fill audits.
- Coordinated vaccine administration, restocked essential supplies, and ensured exceptional customer service.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Bookkeeper
Kroger Customer Service
06.2002 - 07.2017
- Managed accounting duties efficiently.
- Oversaw store opening and balanced all registers.
- Posted daily receipts and payments in accordance with corporate protocols.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Enhanced team productivity by training junior staff members on bookkeeping procedures and software usage.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
PTCB Certification - undefined
03.2027
Pharmacy Technician Program - undefined
Kroger
01.2017
Associate Degree - undefined
LoneStar College
05.2006
Skills
- Assisting Pharmacists
- Regulatory Compliance
- Insurance Billing
- Workflow Optimization
- Medication Dispensing
- Supply Restocking
- Vaccine Administration
- Team Collaboration
- Problem-solving skills
- Manual and automated medication dispensing
- Quickbooks
- Microsoft Word, Excel and PowerPoint
- CPR certified
Timeline
Lead Pharmacy Technician
Kroger Pharmacy
07.2017 - 04.2025
Lead Bookkeeper
Kroger Customer Service
06.2002 - 07.2017
PTCB Certification - undefined
Pharmacy Technician Program - undefined
Kroger
Associate Degree - undefined
LoneStar College
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