Summary
Overview
Education
Skills
Websites
Certification
Accomplishments
Software
Timeline
Work History
Career Milestones
Generic

BRIDGETT KENT-LEWIS

Project Management Professional
Newark,DE

Summary

Focused Project Management Specialist and Military Veteran spouse with 23 years in strategic planning development, Program Management Office (PMO) support, data management, identifying and capturing opportunities for integration and improvement in operations. An established leader in documentation and process management, managing business relationships, and external communications support. Proficient in facilitating best practices for disciplines such as risk management logs, action item logs, and decision logs. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Experience with government agencies including Department of Veterans Affairs, NASA, NIH, DoD, Army MEDCOM, Census Bureau, and private/public organizations, Microsoft, Charles Schwab, and Subaru.

Overview

6
6
Certificates
7
7
years of professional experience
6
6
years of post-secondary education

Education

Certified Scrum Master -

Scrum Alliance
Online
05.2023 - 06.2023

Google Project Management Certificate -

Coursera
Online
09.2022 - 10.2022

Bachelor of Science Business Administration Management -

University of The People
Pasadena, CA
12.2019 - 06.2022

Business Value-Oriented Certified Scrum Master (BVOSM) -

The Business Value-Oriented Principles- BVOP
Online
03.2021 - 05.2021

Associate of Science Business Administration -

University of The People
Pasadena, CA
04.2017 - 11.2019

Diploma in Project Management -

ALISON
Online
07.2013 - 10.2013

Skills

Project Management: Document Management; Process Management/Implementation; Project Tracking

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Certification

Preparing to Manage - ALISON

Accomplishments

  • Created and managed actionable insights by leading strategic technique and executing VA-centric process for data research for outcome roadmaps for Health Account Group.
  • Developed score rubric and implemented scoring process to assess, evaluate, and implement recommendations for strategic outcomes and metrics for the Health Account Group
  • Managed Subaru Model Load release for 2022 vehicles with 100% efficiency for software launch with no outages or Application Programming Interface disruption.
  • Oversaw schedule input for the TIO Operations Placemat, TIO Operations Collaboration, and TIO Leaders Forum VA deliverables resulting in a 90% timely submission rate.
  • Gained significant client satisfaction in the areas of document content for USCB, vastly reduced time of resubmissions by 43%, executed submissions before and on time with an increase of 85% efficiency.
  • Assisted Project Managers in scheduled activities and project requirements for the 2020 Census program with 79% efficiency that resulted in six positive IERs for each phase of the project.
  • Achieved 78% submission and approval software asset rate for first quarter reporting for Fannie Mae Mortgage Securities Division.

Software

Jira

Confluence

Microsoft Suite

SharePoint

Visio

Mural

Teams

Adobe Professional

Timeline

Senior Intake Analyst

Aventiv
01.2024 - Current

Project Manager

GovCIO LLC/Department of Veterans Affairs
06.2023 - 03.2024

Certified Scrum Master -

Scrum Alliance
05.2023 - 06.2023

Project Manager

TEKsystems/Charles Schwab
11.2022 - 11.2023

Business Analyst/Account Group Lead

Professional Solutions Delivered LLC/Department of Veterans Affairs
10.2022 - 06.2023

Google Project Management Certificate -

Coursera
09.2022 - 10.2022

Business Consultant/Jr PM

Mitchell Martin/Subaru
09.2021 - 09.2022

Business Consultant

Harman Connected Services/Microsoft
08.2021 - 10.2021

Intake Analysis Service Project Coordinator

Eleven09; Take 2IT/Department of Veterans Affairs
05.2021 - 08.2021

Business Value-Oriented Certified Scrum Master (BVOSM) -

The Business Value-Oriented Principles- BVOP
03.2021 - 05.2021

Bachelor of Science Business Administration Management -

University of The People
12.2019 - 06.2022

Jr. Scheduler/Coordinator

PMO-TIO
07.2019 - 05.2021

PMO Coordinator/PMO Process Manager

CPMC/United States Census Bureau
05.2017 - 07.2019

Associate of Science Business Administration -

University of The People
04.2017 - 11.2019

Diploma in Project Management -

ALISON
07.2013 - 10.2013
Preparing to Manage - ALISON
Introduction to Project Management - Simplilearn
Earned Value Management - Udemy
Scrum Fundamentals/ Digital Marketing Fundamentals - SCRUMstudy
Project Management Fundamentals - StackSkills
IBM Introduction to Artificial Intelligence (AI) – IBM

Work History

Senior Intake Analyst

Aventiv
N/A, REMOTE
01.2024 - Current
  • Lead IT intake process for new project requests, partner with business, technology, PMO, and others to evaluate and understand requests for work to develop and maintain prioritized technology roadmaps. Optimized workflow processes by identifying areas of inefficiency and implementing targeted solutions
  • Apply knowledge of technology, architecture, and resource skills to develop initial sizing estimates and identify required skill sets to complete work as input into demand and capacity planning., support project managers and technology leaders to ensure clear understanding of requested work, required skills, dependencies, priority, goals, outcomes, and success metrics to ensure smooth transition from intake to development
  • Analyze and report on project portfolio across various dimensions to facilitate capacity planning and roadmap value maximization; Resource Requirement Breakouts, Capacity Hotspots, Estimate vs Actual Variance, Rate of Return, Alignment to Enterprise Goals, and other ad hoc analysis, identify and apply opportunities for automation to reduce manual work effort in job function, and contribute to development and implementation of processes, systems, and tools for continuous feedback to ensure excellence in estimation, work decomposition, and capacity planning.
  • Improved overall team performance by actively participating in meetings, sharing insights, and offering constructive feedback Contributed to a positive work environment by fostering collaboration and open communication among team members

Project Manager

GovCIO LLC/Department of Veterans Affairs
N/A, HI
06.2023 - 03.2024
  • Project Manager for Operations Triage Group (OTG), Production Management, facilitate and improve customer engagement and satisfaction by ensuring analysts communicate efficiently and effectively with customers
  • Manage follow-up on progress and issues with tasks, strategic planning, and execution of project incident triage processes. Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
  • Assess complex strategies to ensure alignment to OIT goals with focus on functioning systems aligning to current and future requirements, to enable strong sustainment, enhancement, and development of systems that support VA related to delivery of Veterans services
  • Marshal requirements and user stories through sprints (Scrum Master Experience), track action items, and deadlines, in Jira, create documentation for technical and general presentations/briefs; manage documents and files in SharePoint; facilitate and assist in defining documentation of accurate project scope, collaborate with project team to create timelines
  • Promote movement of projects through project milestones by coordinating project status, and creative and approval processes at business unit level; schedule project-related meetings, ensure agenda topics and owners are in place, takes notes, and provides continuous follow-up to track progress of each project
  • Develop and facilitate project kick-off, and closeout; work with Site Reliability Engineers (SREs) to capture information/details on incidents and incident tickets, accelerate high-level incidents for escalation and resolution; document risks and prioritize high-impact incidents for mitigation.

Project Manager

TEKsystems/Charles Schwab
N/A, HI
11.2022 - 11.2023
  • Project Manager for Client Trading Experience Technology (CTET) team in Business Management Office. Facilitate Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectivesmeetings and communications for technology teams and leadership.
  • Create, design, and serve as administrator for internal Confluence site and pages for each team. Create wikis, update site pages, create pages and migrate data and files to respective pages.
  • Manage follow-up on progress and issues with tasks, provide project support including meeting/events planning, preparing agendas and meeting minutes, and logging and tracking action items
  • Conceptualized and managed customizing monthly CTET Newsletter and Awards and Recognition program process, created automated nomination form in PowerApps and developed workflow for submission
  • Created documentation for technical and general presentations/briefs; managed documents and files in Confluence; facilitated and assisted in defining documentation
  • Create SharePoint external site; update site and content, produce templates for communications to facilitate efficient flow of information relating to program activities, assist with special projects for CTET division. Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle

Business Analyst/Account Group Lead

Professional Solutions Delivered LLC/Department of Veterans Affairs
N/A, REMOTE
10.2022 - 06.2023
  • Lead Health Account Group portfolio analysis and strategic recommendations as VA realigns its IT investment portfolios
  • Provides Capital Planning and Investment Control (CPIC) and Portfolio Assessment support to Portfolio Investment Management (PIM) department for seven accounts and twenty-six sub-accounts
  • Review or conduct audits of health portfolios information technology (IT) programs and projects
  • Assessing complex strategies to ensure and alignment with VA Strategies and Objectives with focus on OIT budgeted IT investments, aligning to current and future requirements, to enable strong sustainment, enhancement, and development of systems that support Health Account Project initiatives related to delivery of Veterans services
  • Uses knowledge of and experience in applying formal IT Management processes and procedures to include development of formal work statements and other written strategic documents
  • Conducts special studies on wide variety of technical subjects in accomplishments of measuring and reporting IT performance levels, develops plans for conflict resolution efforts with OIT and assigned customers
  • Develops, reviews, and recommends cogent strategic goals on business partners program issues including determining and impacts new procedures may have on current and long-term business strategies
  • Review or conduct audits of information technology (IT) programs and projects
  • Assessing complex programs to ensure relevance and value of employment readiness services offered to separated or disability-connected Veterans, audits budget formulations, updates CPIC Master file to ensure OIT budgeted IT investments are aligned across multiple data resources, updates VA Program Pages related to Health Account sub-account activities to ensure sustainment, enhancement, and development of systems that support VA initiatives are correctly captured, optimized, and communicated
  • Plans, organizes, and directs variety of studies/projects which cover wide range of complex information management/ organizational issues for Health Account Group
  • Conducted analysis of Education Veteran Readiness and Employment program examining current portfolio IT infrastructure and ensuring that all acquisitions, multi-year programming, and system sustainment efforts address information technology requirements consistent with organization’s goal to reduce backlog and improve efficiency for benefits and services to Veterans
  • Represents Service Coordination and customers while serving as member of IT technical work groups (TWG) as required
  • Supervises and participates in formatting measurement criteria and specified subject matter areas to develop key performance measures.

Business Consultant/Jr PM

Mitchell Martin/Subaru
N/A, REMOTE
09.2021 - 09.2022
  • Managed three small projects; facilitated scrum and daily stand-ups with team; created task plan; supervised status and reporting; Provided ongoing optimization and problem-solving support. Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals
  • Spearheaded project meetings to detail project planning; submitted weekly project reports; created Teams site for projects; oversaw and prepared technical and other relevant project documentation. Develop methods to monitor and measure risk, compliance, and assurance efforts
  • Coordinate FY budgets with PMs; manage and update resource plan; maintained budget, invoices, various requests, and incidents and led implementation of vendor invoice tracking and reconciliation. Created Model Load SOPs/training guides. Responsible for Service Now data entry and report generation
  • Lead external project working sessions, update timeline in Project, monitor progress of underlying information technology (IT) operational processes and functions that support service, provide direction, monitor all significant activities so that service is delivered successfully, and track releases
  • Support Analyst Consultant for IT, Legal, business, and third-party partners; Dealer Management system contract organization, Retailer Data Access Agreement communication, providing strategic guidance and implementation for data governance initiative to assess network systems and data management policies; vendor management and source selection coordination, and Project Management reporting
  • Conducted contract reviews and provide business analysis; manage and organize Retailer Data Access Agreements and Identify technical impacts on organization as relate to business requirements and propose solutions as appropriate; Setup of Tier 1 and II processes for S.Com team
  • Assist in development and creation of written agreement/contract specifications and reviews Service Level Agreement (SLA) activities which define service level targets for S.com..
  • Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals

Business Consultant

Harman Connected Services/Microsoft
N/A, REMOTE
08.2021 - 10.2021
  • Created and managed SharePoint site; created activity lists and document library to track project tasks and completion; created application form and PowerApps workflow for onboarding vendors in Diversity Business for Microsoft Federal Group; facilitated ongoing communication with vendors/clients for updating and/or unblocking profiles in system; performed contract research for NDAs and agreement; created and edited Onboarding SOP; completed ad hoc contracts administration tasks as assigned
  • Communicate business requirements on behalf of Microsoft Diversity Business Team, including issues, missed deadlines, and procedures for payment and invoice system
  • Recommended solutions for vendor background check delays, and technical application issues, and other information both orally and in writing in manner that is of high quality and understandable by persons and groups of both technical and non-technical backgrounds.

Intake Analysis Service Project Coordinator

Eleven09; Take 2IT/Department of Veterans Affairs
N/A, HI
05.2021 - 08.2021
  • Provided meeting facilitation for technical and business stakeholders to create government planning documents to meet business and IT-related requirements. Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity
  • Collected feedback on customer satisfaction and internal service performance to foster continual improvement. Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively
  • Ran daily scrums with team, coordinated project planning tasks, conducted pre discovery & discovery meetings with stakeholders, tracked action items, and reviewed project documents for accuracy.
  • Formulated stakeholder communication and risk management review, meeting facilitation, client engagement and communication, and performed quality assurance checks on VA IT Process Request (VIPR) documentation in SharePoint, updated VIPR tracker, closed out completed VIPRs, and scheduled vendor demos.
  • Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity

Jr. Scheduler/Coordinator

PMO-TIO
N/A, REMOTE
07.2019 - 05.2021
  • Fleshed out TIO Acquisition input to TIO Master Schedule in Microsoft Project
  • Updated and maintained IMS Creation and Maintenance deck for leadership briefing to include IMS Risk Report – drilled down weekly changes to IMS using analytical skills, supported weekly refresh of TIO Wave IMS
  • Analyzed creation of program documents and standard operating procedures, including Integrated Master Plan
  • Input, monitor, and report on schedule management performance across program
  • Illustrated metrics report and updated 10,000-line TIO Integrated Master Schedule across six work streams, validated SF dates, predecessors, successors, and completion dates for all tasks, milestones, and dependencies
  • Handled Interface Control Documents (ICDs) for processing and authorizations for connection to server/network against IMS milestone date or Risk Log impacts.

PMO Coordinator/PMO Process Manager

CPMC/United States Census Bureau
N/A, HI
05.2017 - 07.2019
  • Document Management: managed and instituted Administrator/Editor protocols for SharePoint files and site content for multiple operation products and content change requirements
  • Results include better flow of content review/development processes, increased operational efficiencies in implementing deliverables, and increased collaboration and stakeholder engagement
  • SharePoint Management Support
  • Performed quality analysis of optimization of existing processes for continuous improvement and planned, developed, and coordinated program management through briefings, and presentations for USCB executive management
  • Built, maintained, and coordinated contract deliverable schedules/calendars and track submissions against 8,000-line IMS and maintained document internal record/archiving database/site; provided oversight and review of Quality Management processes and procedures for project/contract deliverables, ensured QA for technical documents prior to submission and approval from leadership; included review, edit, adjudication of comments/changes, version control and integrity /accuracy of data and graphics, and 508 compliance check
  • Accountable for oversight, management, and review of all Standard Operating Procedures (SOPs); developed/edited process mapping diagrams, archived, documented, and formatted in graphics and documents in SharePoint, coordinated manual and digital reviews with SOP authors, IPT Managers, and USCB government stakeholders.

Career Milestones

  • Created and managed actionable insights by leading strategic technique and executing VA-centric process for data research for outcome roadmaps for Health Account Group.
  • Developed score rubric and implemented scoring process to assess, evaluate, and implement recommendations for strategic outcomes and metrics for the Health Account Group
  • Managed Subaru Model Load release for 2022 vehicles with 100% efficiency for software launch with no outages or Application Programming Interface disruption.
  • Oversaw schedule input for the TIO Operations Placemat, TIO Operations Collaboration, and TIO Leaders Forum VA deliverables resulting in a 90% timely submission rate.
  • Gained significant client satisfaction in the areas of document content for USCB, vastly reduced time of resubmissions by 43%, executed submissions before and on time with an increase of 85% efficiency.
  • Assisted Project Managers in scheduled activities and project requirements for the 2020 Census program with 79% efficiency that resulted in six positive IERs for each phase of the project.
  • Achieved 78% submission and approval software asset rate for first quarter reporting for Fannie Mae Mortgage Securities Division.
BRIDGETT KENT-LEWISProject Management Professional