AI, Big Data, Leadership & Management, Advocacy, Science, Horticulture, and Buddhism
BRIDGETT KENT-LEWIS
Newark,DE
Summary
U.S. Army Military Veteran Spouse, versatile, innovative strategist recognized as an accomplished Project Management Specialist with 15+ years of wide-ranging experience encompassing leadership of project delivery, Agile methodologies, and managing IT projects. Directs the translation of customer requirements into effective technical solutions and determines if proposed projects are technically possible and safe, with a focus on driving strategic initiatives and maximizing project value. Commended throughout career for formulating effective plans, adept at leading cross-functional teams to successful project outcomes, and achieving consistent year-over-year growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Certification
1
1
Language
Work History
Senior Intake Analyst
Aventiv
01.2024 - Current
- Evaluate the urgency, complexity, and relevance of each request and prioritize and allocate resources accordingly based on this assessment; Resource Requirement Breakouts, Capacity Hotspots, Estimate vs Actual Variance, Rate of Return, Alignment to Enterprise Goals analysis
- Conduct functional analysis to understand the nature of the work item, which involves gathering relevant information, identifying key stakeholders, and determining the appropriate next steps
- Monitor the progress of work items, ensuring movement through the appropriate channels and reaching the right teams or individuals
- Identified trends in intake data, recommending process improvements for increased efficiency. Established strong relationships with key stakeholders to facilitate smooth communication throughout the intake process.
Project Manager
Design Laboratory Inc./Microsoft
03.2024 - 06.2024
- Orchestrated Cookie Compliance meetings to identify uses of cookies by M+S Privacy, Microsoft's collection and use of personal data, and compliance with GDPR and CCPA regulations and standards
- Implemented robust tracking mechanisms for privacy data governance on websites, enhancing data protection and compliance efforts
- Developed tracking documents for websites utilizing privacy data and point of contacts to identify engagement efforts
- Spearheaded Steering Meeting updates and guided cross-functional teams for streamlined project execution and regulatory adherence
- Managed distribution of project activity and actions for the Guide Implementation Team
- Collected and conducted analysis on UAT test results and provided summary for the Privacy Desk project.
Project Manager
GovCIO LLC/Department of Veterans Affairs
06.2023 - 03.2024
- Led four IT projects from initiation to completion impacting over 15,000 users
- Develops and manages project budgets
- Directed collection of requirements and user stories through Agile Sprints and tracked action items and deadlines in Jira, created documentation for technical and general presentations; oversaw SharePoint project documentation
- Performed risk management and mitigation efforts, gathered, analyzed, and reported IT metrics
- Facilitated and drove discovery in defining documentation of accurate project scope, collaborated with project team to create timelines
- Collaborated with Site Reliability Engineers to streamline incident resolution processes, ensuring high availability of critical systems.
Project Manager
TEKsystems/Charles Schwab
11.2022 - 11.2023
- Created documentation for technical and general presentations/briefs; facilitated and oversaw defining document storage control and archive processes
- Utilized Adobe Creative Cloud and Canva to conceptualize, customize, and manage monthly CTET Newsletter for information sharing and the Awards and Recognition program process to enhance team building and morale., created an automated nomination form in PowerApps and developed a workflow for submission
- Maintained the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans. Executed Confluence site governance, optimizing knowledge sharing and project documentation for enhanced team productivity.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Business Analyst/Account Lead
Professional Solutions Delivered LLC/Dept of Veterans Affairs
10.2022 - 06.2023
- Led Health Account Group portfolio analysis and strategic recommendations as the VA realigned its IT portfolios
- Assessed complex strategies to ensure an alignment with VA Strategies and Objectives with a focus on OIT budgeted IT investments, aligning to current and future requirements
- Leveraged data analytic tools (excel and Power BI), gathered, reviewed, and analyzed business and industry data, including KPIs, financial reports, and other vital metrics
- Provided Capital Planning and Investment Control (CPIC) and Portfolio Assessment support for Portfolio Investment Management (PIM) department for seven accounts and twenty-six sub-accounts
- Conducts special studies on a wide variety of technical subjects in the accomplishments of measuring and reporting IT performance levels, develops plans for conflict resolution efforts with OIT and stakeholders.
Business Consultant/Associate Project Manager
Mitchell Martin/ Subaru
09.2021 - 09.2022
- Project Leadership: led three small projects, monitored all phases and releases for the software launch to nationwide retailer sites, and facilitated scrum and daily stand-ups with the team to provide direction that ensured all services were delivered successfully
- Conducted contract reviews and provided business analysis, coordinated FY budgets using Excel to develop resource allocation connected to the budget lines of business
- Performed as a Support Analyst Consultant for IT, Legal, business, and third-party partners
- Created Model Load SOPs/training guides, used Service Now for project status and report generation, and developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Business Consultant
Harman Connected Services/Microsoft
08.2021 - 10.2021
- Created and managed SharePoint site; created activity lists and document library to track project tasks and completion; created application form and PowerApps workflow for onboarding vendors in Diversity Business for Microsoft Federal Group; facilitated ongoing communication with vendors/client for updating and/or unblocking profiles in the system; performed contract research for NDAs and agreement; created and edited Onboarding SOP; completed ad hoc contracts administration tasks as assigned.
- Communicate business requirements on behalf of the Microsoft Diversity Business Team, including issues, missed deadlines, and procedures for payment and invoice system. Introduced new methods, practices, and systems to reduce turnaround time. Collected, arranged, and input information into database system.
Intake Analysis Service Project Coordinator
Eleven09; Take 2IT/Dept of Veterans Affairs
07.2019 - 08.2021
- Ran cross-functional team daily scrums, coordinated project planning tasks, conducted pre discovery & discovery meetings with the stakeholders, and formulated stakeholder communication and risk management review
- Meeting facilitation, client engagement and communication, performed quality assurance checks on VA IT Process Request (VIPR) documentation in SharePoint, updated the VIPR tracker, closeout completed VIPRs, and scheduled vendor demos. Administered quality assurance audit on documents and served as the point of contact on schedule management performance
- Monitored progress and resolved any issues during the project, including collaboration with project managers to eliminate blockers
- Created and maintained comprehensive project documentation, plans, and reports. Kept projects on schedule by managing deadlines and adjusting workflows. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
PMO Coordinator/PMO Process Manager
CPMC/United States Census Bureau
05.2017 - 07.2019
- Document Management: managed and instituted Administrator/Editor protocols for SharePoint files and site content for multiple operation products and content change requirements. Results include a better flow of content review/development processes, increased operational efficiencies in implementing deliverables, and increased collaboration and stakeholder engagement.
- SharePoint Management Support. Performed quality analysis of optimization of existing processes for continuous improvement and planned, developed, and coordinated program management through briefings, and presentations for USCB executive management.
- Coordinated contract deliverable schedules, maintained an 8,000-line IMS, and ensured quality management for all project submissions., Edited, adjudication of comments/changes, version control and integrity /accuracy of data and graphics, and 508 compliance check.
- Managed document control processes and SharePoint optimization for multiple operational projects, review of all Standard Operating Procedures (SOPs); process mapping diagrams, graphics, and documents, coordinated manual and digital reviews with SOP authors, IPT Managers, and USCB government stakeholders.
PMO Risk Manager/Functional Analyst
Encore Services/Dept of Veterans Affairs
10.2016 - 04.2017
- Updated, created epic/user stories, risk log in Rational. Documented requirements: created and prepared reports/flowcharts and provided cross-team schedule support. Tracked and updated project closeout process and identified closeout issues.; identified and reported project/program milestones and scheduling issues.
- Achieved properly baselined project schedules within the critical path within 30 days. Developed short-term goals and long-term strategic plans to improve risk control and mitigation., Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Conducted thorough program evaluations and operational reviews, documenting requirements and tracking project milestones.
Developed standardized project management processes, improving iterative delivery and customer engagement.
Administrative/Concur Travel Coordinator
Master Key Consulting/NIH
06.2016 - 10.2016
- Effective administrative support to Director of the NIDDK, performed specialized tasks, ITAS timekeeping, coordinated day-to-day office operations resulting in reduction of mismanaged time.
- Produced templates for communications to facilitate the efficient flow of information, managed file archiving, maintenance, and disposal in compliance with NARA and NIH regulations and policy.
- Document Specialist for all document types, maintained data in NIH systems/databases, and SharePoint, handled requisitions, oversaw office supply inventory, and served as backup to Executive Office.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed. Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
Cybersecurity Program Support Specialist
Kforce: DMI/NASA
10.2014 - 12.2015
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Concur Tier 1 Coordinator. Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities. and supported the department with project cost and revenue reporting, invoicing, and adjustments.
- Leveraged strong analytical skills to identify trends in data, providing valuable insights for future programs. Managed organizational filing, correspondence, and records management for the security department governed the action items and high-level suspense packet processes for NASA Administration.
- Lead Documentation Specialist reviewed and edited Congressional audits and high-level report FISMA and CyberStat response submissions to OMB, DHS, and Congress. Maintained divisional office supplies inventory. Managed Action Tracker in SharePoint, designed PowerPoint dashboards, notices, tasks/actions, and submissions to OMB, OIG, and all other federal agencies, as necessary.
- Document Content Specialist for articles, and interviews, talking points for high-level meetings, dashboard items, and external communications. Developed, facilitated, and executed communication strategies for interpersonal policies, programs, operations and services.
Executive Assistant/Project Analyst
Syapps/Fannie Mae
11.2013 - 10.2014
- Handled confidential and sensitive information with discretion and tact. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Served as a liaison between departments to facilitate effective communication throughout the company.
- Led teams working to perform HIGH TRAM findings for remediation or risk acceptance. Developed reports tracking resource expenditures against the baseline budget; coordinated progress analysis briefs for the Program Directors and Capital Investment SVPs.
- Provided recommendations for new investment and functional business case templates and best practices for integrated team capital market products for bi-weekly submission to management teams. Worked on small, cross-functional teams with financial analysts to perform technical research for mortgage projects, managed and tracked resource estimates, recommended organizational changes, and tracked resource expenditures and usage, and reconciled invoicing in compliance with ERRP database. Prepared and formatted information for internal and external distribution.
- Coordinated with tech owners and delegates for accurate review of software testing abnormalities, prepared semi-annual review testing reports, and coordinated with tech owners to obtain certification approval and assisted with groundwork for high-level monthly reviews.
- Handled confidential and sensitive information with discretion and tact. Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Education
Post-Baccalaureate Diploma in Business Analytics -
Cape Breton University
Sydney, Nova Scotia12.2027
Bachelor of Science - Business Administration And Management
University of The People
Pasadena06.2021
Associate of Science - Business Administration
University of The People
Pasadena11.2019
Diploma in Project Management -
ALISON
Online01.2013
Skills
- Project Management Tools: Confluence, Planview, SharePoint, Jira, and Asana
- Information Technology (IT) Coordination: Stakeholder Engagement, Scrum
- Data Analysis Software: Excel
- Data Visualization: Power BI, Visio, PowerPoint, Word, Publisher, Adobe Professional
- Communication Platforms: Microsoft Teams, Microsoft Outlook, Intranet
- Project Management
- Communication/Active Listening
- Strategic Planning
- Document Management
- Relationship Building
- Database Design
- Problem-Solving
- Risk Analysis
- Team Building
- Resource Allocation
- Performance Management
- Critical Thinking
- Stakeholder Engagement
- Project Coordination
- Agile Methodologies
- Collaboration
- Customer Service
- Friendly, Positive Attitude
- Flexible and Adaptable
- Attention to Detail
- Calm Under Pressure
- Organization and Time Management
Accomplishments
- Created and supervised actionable insights by leading strategic technique and executing VA-centric process for data research for outcome roadmaps for Health Account Group.
- Developed score rubric and implemented scoring process to assess, evaluate, and implement recommendations for strategic outcomes and metrics for the Health Account Group
- Achieved Subaru Model Load release for 2022 vehicles with 100% efficiency for software launch with no outages or Application Programming Interface disruption.
- Oversaw schedule input for the TIO Operations Placemat, TIO Operations Collaboration, and TIO Leaders Forum VA deliverables resulting in a 90% timely submission rate.
- Gained significant client satisfaction in the areas of document content for USCB, vastly reduced time of resubmissions by 43%, executed submissions before and on time with an increase of 85% efficiency.
- Supported Project Managers in scheduled activities and project requirements for the 2020 Census program with 79% efficiency that resulted in six exceptional independent evaluation reports (IERs) for each phase of the project.
Certification
- Google Project Management Certificate
- Business Value-Oriented Certified Scrum Master (BVOSM)
- Certified Scrum Master (CSM)
- CompTIA Project+ Certification
Additional Information
LEADERSHIP IMPACT
Project Management strategist with an entrepreneurial mindset and a contemporary approach to solving diverse business problems through technology innovation, scalability, and reliability.
A results-driven, Decisive Leader who is highly skilled at building relationships, managing change, creating measurable procedures, and counseling/developing individuals and teams.
In-depth expertise in Project Development Technology, business continuity, and leading projects through the complexities of varying priorities and agendas.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany Culture401k matchPaid time off4-day work weekCareer advancementPaid sick leaveFlexible work hoursPersonal development programsWork from home optionInterests
Timeline
Project Manager
Design Laboratory Inc./Microsoft
03.2024 - 06.2024
Senior Intake Analyst
Aventiv
01.2024 - Current
Project Manager
GovCIO LLC/Department of Veterans Affairs
06.2023 - 03.2024
Project Manager
TEKsystems/Charles Schwab
11.2022 - 11.2023
Business Analyst/Account Lead
Professional Solutions Delivered LLC/Dept of Veterans Affairs
10.2022 - 06.2023
Business Consultant/Associate Project Manager
Mitchell Martin/ Subaru
09.2021 - 09.2022
Business Consultant
Harman Connected Services/Microsoft
08.2021 - 10.2021
Intake Analysis Service Project Coordinator
Eleven09; Take 2IT/Dept of Veterans Affairs
07.2019 - 08.2021
PMO Coordinator/PMO Process Manager
CPMC/United States Census Bureau
05.2017 - 07.2019
PMO Risk Manager/Functional Analyst
Encore Services/Dept of Veterans Affairs
10.2016 - 04.2017
Administrative/Concur Travel Coordinator
Master Key Consulting/NIH
06.2016 - 10.2016
Cybersecurity Program Support Specialist
Kforce: DMI/NASA
10.2014 - 12.2015
Executive Assistant/Project Analyst
Syapps/Fannie Mae
11.2013 - 10.2014
Post-Baccalaureate Diploma in Business Analytics -
Cape Breton University
Bachelor of Science - Business Administration And Management
University of The People
Associate of Science - Business Administration
University of The People
Diploma in Project Management -
ALISON
- Google Project Management Certificate
- Business Value-Oriented Certified Scrum Master (BVOSM)
- Certified Scrum Master (CSM)
- CompTIA Project+ Certification
Similar Profiles
BRIDGETT KENT-LEWISBRIDGETT KENT-LEWIS
Senior Intake Analyst at AventivSenior Intake Analyst at Aventiv
Robert DayRobert Day
Sr Network Engineer at AventivSr Network Engineer at Aventiv
Nialle CondensaNialle Condensa
SENIOR INTEGRATION COORDINATOR at Aventiv/Securus TechnologiesSENIOR INTEGRATION COORDINATOR at Aventiv/Securus Technologies