Bridgett Kineard
Visual Consultant
Miramar,Fl
Summary
Vibrant and Creative Professional with strong background in customer care, ready to excel in delivering exceptional service. Proven ability to provide inventive resolve, enhance customer satisfaction, and adapt to changing needs. Valued for collaborative approach, reliability, and focus on achieving outstanding results. Skilled in communication, problem-solving, and building lasting customer relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Graphic Artist
Kingdom Workshop
Oakland Park, Florida
04.2019 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Mentored junior graphic artists, fostering a team-oriented environment and promoting professional growth.
- Contributed to the company''s overall success through consistent achievement of project goals, collaboration with cross-functional teams, and dedication to continuous improvement in graphic design skills.
- Created compelling presentation templates for sales teams, helping them effectively communicate product benefits and features.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Hostess
YardHouse
Hallandale Beach, Florida
02.2018 - 03.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Tutor/Summer Camp Counselor
Kidz Youth Service
Miramar, Florida
06.2015 - 09.2018
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Created positive and encouraging learning environment to foster love for learning among students.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Supported children by actively listening and offering encouragement.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
Sales Associate
Macy’s
Pembroke Pines, Florida
11.2017 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Education
Associate of Arts - Graphic Design
Broward College
Davie, FL 08.2017 - 01.2021
Skills
Project management
Friendly, positive attitude
Customer service
Active listening
Adaptability and flexibility
Customer relations
Critical thinking
Decision-making
Computer proficiency
Creative concept development
Digital graphics
Performance management
Timeline
Senior Graphic Artist
Kingdom Workshop
04.2019 - Current
Hostess
YardHouse
02.2018 - 03.2019
Sales Associate
Macy’s
11.2017 - 02.2018
Associate of Arts - Graphic Design
Broward College
08.2017 - 01.2021
Tutor/Summer Camp Counselor
Kidz Youth Service
06.2015 - 09.2018
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